Lead, User Experience Design | UX Researcher II

You’ll plan and conduct interviews, usability tests, and surveys, and synthesize findings into actionable insights. You’ll collaborate closely with product managers, designers, and engineers to ensure research informs both discovery and delivery. This role is ideal for researchers ready to deepen their craft, expand their influence, and grow into strategic contributors.

You’ll support multiple product operating pods and help guide them in conducting foundational research, while you focus on more complex or higher-impact research initiatives.

Responsibilities

• Plan and conduct user interviews, usability tests, and surveys
• Synthesize qualitative and quantitative data into actionable insights
• Share findings through reports, presentations, and workshops
• Collaborate with PMs and Designers to align research with product goals
• Maintain and improve research repositories and tools
• Contribute to team rituals and help evolve research best practices

Behavioral Competencies

• Empathy: Understands and advocates for user needs
• Initiative: Proactively identifies research opportunities
• Communication: Shares insights clearly and persuasively
• Collaboration: Builds strong relationships across the product trio
• Growth Mindset: Seeks feedback and continuously improves
• Accountability: Takes ownership of research outcomes and follow-through
• Adaptability: Adjusts methods and scope based on product needs and constraints 

• Proficiency in qualitative and quantitative research methods such as usability testing, user interviews, surveys, card sorting, tree testing, and benchmarking
• Experience with tools such as UserZoom, UserTesting.com, Maze, Optimal Workshop, or equivalent
• Ability to synthesize data into clear, actionable insights
• Strong storytelling and presentation skills
• Familiarity with accessibility and inclusive design principles
• Portfolio or case studies demonstrating research impact
• Experience collaborating in cross-functional product teams

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For over 50 years, Verisk has been the leading data analytics and technology partner to the global insurance industry by delivering value to our clients through expertise and scale. We empower communities and businesses to make better decisions on risk, faster.

At Verisk, you'll have the chance to use your voice and build a rewarding career that's as unique as you are, with work flexibility and the support, coaching, and training you need to succeed. 

For the eighth consecutive year, Verisk is proudly recognized as a Great Place to Work® for outstanding workplace culture in the US, fourth consecutive year in the UK, Spain, and India, and second consecutive year in Poland.  We value learning, caring and results and make inclusivity and diversity a top priority.  In addition to our Great Place to Work® Certification, we’ve been recognized by The Wall Street Journal as one of the Best-Managed Companies and by Forbes as a World’s Best Employer and Best Employer for Women, testaments to the value we place on workplace culture.

We’re 7,000 people strong.  We relentlessly and ethically pursue innovation. And we are looking for people like you to help us translate big data into big ideas. Join us and create an exceptional experience for yourself and a better tomorrow for future generations.

 Verisk Businesses

Underwriting Solutions — provides underwriting and rating solutions for auto and property, general liability, and excess and surplus to assess and price risk with speed and precision

Claims Solutions — supports end-to-end claims handling with analytic and automation tools that streamline workflow, improve claims management, and support better customer experiences

Property Estimating Solutions — offers property estimation software and tools for professionals in estimating all phases of building and repair to make day-to-day workflows the most efficient