Logistics and Project Manager

Department: AVPA Residential Aux

Sub Department:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Michigan Technological University is an Equal Opportunity Educational Institution/Equal Opportunity Employer that provides equal opportunity for all, including protected veterans and individuals with disabilities.  

If you require any auxiliary aids, services, or other accommodations to apply for employment, or for an interview, at Michigan Technological University, please notify the Human Resources office at 906-487-2280 or humanresources@mtu.edu.

Job Description Summary

The Manager of Logistics and Project Management is a 12-month, full time position responsible for coordinating multiple logistical operations and projects for the department, ensuring an efficient housing operation that maximizes satisfaction for students. Responsibilities include direct management and oversight of the comprehensive front desk system in the university’s residence halls, ensuring the students are provided an exceptional customer service experience and that the facility is presenting an image consistent with the university. This position will assist with similar projects including the management of the Quad Core Fitness Centers in the halls, supervision of the Operations Assistants who provide facility support, and assist with summer conference planning. Additionally, they will partner with multiple departments in the residential living experience to assess the services that impact the living-learning experience for our students. This position will work closely with their Assistant Director colleagues who are responsible for leading assignment processes and will provide secondary functional support as needed in supporting these operations throughout the year.

Essential Duties & Responsibilities (other duties may be assigned)

1. Front Desk Management (25%)
   ● Direct, manage and oversee the operations for the residence hall front desk system ensuring an exceptional customer service experience for stakeholders.
   ● Supervise the training, recruitment and evaluation model that results in a high caliber front desk team (with the assistance of the student Desk Coordinator) at every residence hall front desk that will ensure staff are efficient in maintaining desk operations and responsibilities
   ● Partner with the Associate Director of Housing in the creation of a long term front desk facility improvement plan that will ensure MTU is providing a cutting edge front desk resource for students
   ● Maintain oversight of desk staff payroll and establish an equitable process on wage increases
   ● Create a communication plan that will provide regular and timely updates to the residential community about policies, procedures, urgent events, and other pertinent updates related to their housing experience
   
   Quad Core Fitness Center Management Responsibilities (20%)
   ● Provide leadership and oversight to the management of the Quad Core Fitness Center facility and provide recommendations for improvements as needed
   ● Partner with the Executive Director of the Residential Enterprise to manage the budget for the Quad Core Fitness Center and assemble a short term and long term facility improvement plan
   ● Routinely check the Quad Core Fitness Center spaces on a weekly basis and partner with facilities on submitting work orders addressing disrepairs
   ● Collect student interest and solicit feedback on ways to improve the Quad Core experience for resident students
   
   Summer Conferencing Responsibilities (20%)
   ● Partner with the Marketing and Communications Manager in the recruitment, coordination and efficient execution of the departments summer conferences program
   ● Provide excellent customer service to all summer conferencing participants ensuring efficient and accurate smooth operations in all aspects of logistical planning
   ● Collaborate with Summer Youth Programs (SYP) as needed in supporting cross over logistical planning between camps and conferences
   
   
   Housing Assignment responsibilities (20%)
   ● Collaborate with the Assistant Directors of Housing and provide secondary support and leadership in managing the housing assignment process for both the residence halls and Daniell Heights apartments
   ● Assist the Associate Director of Housing in the successful operations and implementation of housing management software, ensuring efficiency and accuracy of operations and delivery of servi