Director, Specialty Access Solutions & Patient Support, Rare Disease

ROLE SUMMARY

The Director, Specialty Access Solutions is accountable for supporting and leading patient access and support for the Rare Disease (RD): VyndaLink patient support program/Hub (Vyndamax, Vyndaqel) and additional potential launches.

This position will ensure the efficient operation of select Pfizer Rare Disease product access services and patient support programs (i.e., Hubs and other appropriate offerings) and efficient design, build, and operation of potential future assets in the RD space. Ownership and development of strategy, execution of access/service tactics, vendor management, innovation champions, and coordination with appropriate stakeholders to align to brand strategy – all with the focus on optimizing access to RD therapies and the appropriate patient experience. This position will partner closely with the brand teams (HCP, Patient, and Access Integration), field reimbursement team, legal, vendors, Global Health & Social Impact, and U.S. Market Access (USMA) colleagues who support the RD business. This position is accountable and essential to ensuring all Pfizer (PFE) engagements and programs are undertaken in a compliant manner, adhering to Pfizer policies and procedures. 

In addition, the Director will be assigned to lead and/or assist in the development of ad-hoc and RD/PFE projects, programs, and Hub offerings outside of their day-to-day RD responsibilities as needed.

ROLE RESPONSIBILITIES

Responsibilities will include, but are not limited to, the following:

Lead and/or support specific initiatives in the development, implementation, and maintenance of Patient Access/Hub services, including:

• Serve as the subject matter expert to lead the development, innovation, execution, and evolution of the PDPA Hub and patient support program strategies.
• Lead and support the development of access strategic and tactical plans for your Vyndamax/Vyndaqel and other RD brands.
• Lead the execution and maintenance of patient access services
• Hub/reimbursement services vendor engagement and management lead
• Lead RFP selection process (if required)
• Project management of service enhancements and initiatives
• Owner of budget development and management: Recommend funding/budget requirements and manage dedicated brand dollars to access and service initiatives
• Negotiate and execute contracts with key third-party vendors to ensure we achieve cost effectiveness
• Lead coordination with Pfizer Digital and monitoring of Polaris data feed accuracy and availability
• Continually innovate by identifying, developing, and executing patient support services that help patients access and stay on appropriate therapy.
• Coordination with Specialty Access Solutions (SAS) and USMA colleagues on initiatives with the Specialty Pharmacy Providers limited distribution network, specialty payers, and cross-enterprise synergies.
• Appropriately liaise with brand teams, field sales organization, and other cross-functional colleagues as required.   
• Integrate and manage new approaches and technology to increase efficacy and patient engagement.
• Leverage data and analytics to identify opportunities to improve all stages of the post Rx patient journey.

Ensure compliance with Pfizer’s SOPs and BRD’s (Business Rules Document) and service quality of the Hub, including:

• Responsible for ensuring compliance with PFE policy
• Accountable for key operations metrics and conducting reviews with vendors.  Provide leadership to improve operations and leverage organization synergies.
• Hub services quality assurance monitoring and remediation
• Partner with appropriate stakeholders to monitor Hub vendor key performance indicators, physician office satisfaction, and field force satisfaction

Development/co-development of key tactical elements

• Development of patient access services content, collateral, printing, distribution, and field communications
• Lead the review and approval of appropriate materials through the Review Committee (RC) process.

Lead appropriate data integration and reporting initiatives, including:

• Ability to develop and integrate market insights and analytics into access/services strategies and tactics
• Lead ad hoc research projects to derive insights
• Identify key Hub performance indicators and monitor performance data.
• Co-lead Periodic Business Reviews (PBR) with key PFE stakeholders
• Lead key ad-hoc business review with USMA and brand LT
• Hub – SPP data feeds and onboarding coordination with SAS colleagues, as appropriate

Coordinate and lead Company Sponsored Programs (CSP), compliance, and audit