Inside Sales Coordinator

JOB PURPOSE

The purpose of this position is to support the sales staff with tasks related to BURNCO customer requirements.

 

Job Roles and Responsibilities:

• Command Concrete
• Manage the set up and ongoing maintenance of projects in Command.
• Manage all annual price increases as quoted to each project for automation purposes.
• Manage all Sundry Charge & Item files and ensure appropriate default pricing/availability.
• Sales Process Tools
• Manage the Bid Project document and ensure accurate data.
• Manage the project folders and ensure all applicable documents are obtained for each project.
• Maintain the forecast with monthly reports for the sales team.
• Produce mix design submittals and send to customer.
• Create reports as directed using Command and Power BI
• Dispatch & Sales
• Liaise between Dispatch & Sales for any matters of importance.
• Review Sales Quotes for spec compliance or other errors of any kind.
• Assist in the ongoing improvement/efficiency of Command users.
• Point of contact for new and house accounts.
• Billing
• Manage all order and ticket edits.
• Calculate all extra charges and verify billable charges in collaboration with outside sales.
• Disputes for ready mix concrete accounts.  
• Provide customers with invoice/ticket copies as requested.
• Other Responsibilities
• Manage the Prospect List & gather new building permits/leads for each sales rep.
• Support assigned customer base, hand off client package to outside sales, communicate with customers on bid package, follow up with changes and decisions
• Maintain project data within Command system, ensure accuracy and work with dispatch department on project detail amendments if needed.
• Maintain customer information, bid details, and project files within Command system to ensure accurate tracking of backlog and payment information.
• Maintain regular contact with the Credit and Collections, Order Processing, and Invoicing departments to ensure continuity and accuracy of dispute and invoicing processes. Collaborating on areas needing improvement as needed.
• Be the point of contact for customers in questions of project invoicing details and required legal documentation

 

 

KEY ACCOUNTABILITIES

The primary areas of responsibility include:

• Bid Prep and Proposals
• Sales Support
• Customer Service

 

REQUIRED KNOWLEDGE, SKILLS AND ABILITIES

• Proficient in Microsoft Office Suite programs
• Good organization, time management and attention to detail skills
• Able to prioritize day to day tasks and take initiative for new areas.

 

EDUCATION AND EXPERIENCE

• High School Diploma or GED Equivalent Preferred
• 3+ years related experience.

 

TRAVEL REQUIREMENT

• If required upon approval.

 

PHYSICAL REQUIREMENTS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

• While performing the duties of this job, the employee regularly sits for long periods of time, stands, walks, types, and occasionally lifts up to 50 lbs.