Sr Outbound Product Manager, Alliances and Channel

Company Description

At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can’t wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for ingenuity. We know that your best work happens when you live your best life and share your unique talents, so we do everything we can to make that possible. We dream big together, supporting each other to make our individual and collective dreams come true. The future is ours, and it starts with you. 

With more than 7,700+ customers, we serve approximately 85% of the Fortune 500®, and we're proud to be one of FORTUNE 100 Best Companies to Work For® and World's Most Admired Companies™.

Learn more on Life at Now blog and hear from our employees about their experiences working at ServiceNow.

Unsure if you meet all the qualifications of a job description but are deeply excited about the role? We still encourage you to apply! At ServiceNow, we are committed to creating an inclusive environment where all voices are heard, valued, and respected. We welcome all candidates, including individuals from non-traditional, varied backgrounds, that might not come from a typical path connected to this role. We believe skills and experience are transferrable, and the desire to dream big makes for great candidates.

Job Description

The world of work is one of the most pressing issues that business leaders face today and, as the defining enterprise platform of the 21st century, ServiceNow is poised to be the platform of choice to tackle this critical imperative. But we will not do it without a robust partner ecosystem leading partner programs and experiences and that’s exactly where this role comes into play. The Product Manager, Partner Relationship Management, will join our Partner Programs & Strategic Initiatives team and the Alliance & Channel Ecosystem (ACE) team, who is at the forefront of driving ServiceNow’s growth to $15B and beyond. 

The Strategic Programs & Initiatives team has set a goal to expand ServiceNow’s market share by cultivating, enticing, and intimately engaging the partner ecosystem. We are accountable for accelerating our partner growth success by developing leading channel programs and connected, secure, efficient, and scalable digital ecosystems. The Product Manager, Partner Relationship Management (PRM), is the custodian of business capabilities for ServiceNow partners. You will capture requirements and envision the future for how systems, tools, and technologies can be optimized to support ServiceNow’s Partners. You will lead proactive research on market trends and business practices to help ServiceNow’s sales, services and technology partners be productive. You will define and build the ServiceNow Partner Platform (e.g. portals, relationship management (PRM), partner directory, deal registration, and enablement experiences). You will be a champion for ServiceNow’s partner community. 

What you get to do in this role: 

• Develop product management artifacts including Problem Statements/Definitions, Personas, Roadmaps, ROI/Success Metrics, Scope, MVPs, and Journey Maps. 

• Navigate the needs of multiple business units to resolve dependencies and contending priorities, driving consensus on what is best for ServiceNow Partners. Act as point of contact between sales operations and IT for resolving x-team product issues. 

• Collaborate with strategists, other product managers and product owners to define the strategic roadmap, anticipate and meet future business needs, and align ServiceNow’s selling motion to target architecture. 

• Partner with sales ops and IT to define initiatives from concept to MVPs to roadmaps; acquiring approval from Executive Leadership on prioritization, funding, and commitment to key initiatives. 

• Lead various ACE priorities, including new indirect GTM selling motions, pivotal initiatives, and major capability improvements. Influence and align leadership on vision, strategy, prioritized backlogs, and initiative success criteria.  

• Collaborate with project managers, product owners, and engineering leads to drive accountability, mentorship, and support for in-flight programs while capturing feedback and identifying capability gaps  

• Define, and detail processes, policies, metrics, reports, risks/dependencies, and mitigation plans. Translate business requirements into epics and user stories. Work with QA to define test criteria/scripts for releases while driving business tester UAT 

• Provide Par