HR Shared Services Onboarding Rep

The Human Resources Shared Services Onboarding Representative acts as a first point of contact for all team member levels, colleagues and applicants. Consistently provides exceptional customer service such as providing timely and accurate information and resolving problems. Ensures accurate data entry and the processing of new hire and transfer team member information to facilitate smooth and accurate onboarding. Provides biweekly, quarterly and daily reports to customers as needed.
 

This is an Entry Level Position that will report onsite (Fairfax, VA) Monday-Friday. 

Job Responsibilities

 

• Acts as frontline customer service representative for Human Resources
• Applies skills in active listening, courteous interactions, time management, problem solving and follow up
• Effectively assesses customer requirements or needs and determines whether the inquiry needs to be escalated for resolution
• Accurately interprets and effectively explains HR policies and procedures
• Completes onboarding process for new hires and transfers including background and special background checks
• Immediately communicates with HR Partners for any background check result concerns
• Creates and updates standard operating procedures for the Onboarding Team
• Accurately completes all pre-onboarding processes as triggering offer letter, ensuring background is in progress and complete, updating spreadsheets, creating sign-in sheets, creating badges, and managing onboarding tours for new hires and transfers
• May perform additional duties as assigned

Additional Requirements

Experience - 1 year of experience in Human Resources

Education - High School or GED

We are Inova, Northern Virginia’s leading nonprofit healthcare provider. Every day, our 24,000+ team members provide world-class healthcare to the communities we serve. Our people are the reason we're a national leader in healthcare safety, quality and patient experience. And from best-in-class facilities to professional development opportunities, we support them at every step. At Inova, we're constantly striving to be ever better — to shape a more compassionate future for healthcare. 

Inova Health System is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to age, color, disability, gender identity or expression, marital status, national or ethnic origin, political affiliation, pregnancy (including childbirth, pregnancy-related conditions and lactation), race, religion, sex, sexual orientation, veteran status, genetic information, or any other characteristics protected by law.