Regional Care Partner - Tampa, FL

The Kestra team has over 400 years of experience in the external and internal cardiac medical device

markets. The company was founded in 2014 by industry leaders inspired by the opportunity to unite

modern wearable technologies with proven device therapies. Kestra’s solutions combine high quality and

technical performance with a wearable design that provides the greatest regard for patient comfort and

dignity. Innovating versatile new ways to deliver care, Kestra is helping patients and their care teams

harmoniously monitor, manage, and protect life.

The Regional Care Partner (RCP) leads the field-based coordination of Assure Patient Specialist (APS)

training, certification, and fitting activities in support of the sales organization. The RCP will serve as the

point of contact and provide performance management of their assigned Assure Patient Specialist (APS)

team. They will act as a field technical resource to provide effective and efficient service of our patient

fittings. RCP’s will be responsible for developing key fitter relationships and serve as primary contact for

the Sales team for APS related questions.

ESSENTIAL DUTIES:

• Oversee the fitter certification process and quality of our patient care in the field
• Coordinate and report out to the Regional Care Manager on activities to align and streamlined
• certification process and fitter readiness as the regional demand for service grows
• Assess forecasting of cases and inventory needs for the APS team
• Collaborate with the Training Department on field-based content requests and deliverables
• Utilize metrics for continuous improvement on service and the fit and train processes
• Manage and document in Salesforce our multi-step fitter certification process
• Monitor and report on profit and loss costs for dispatching and fitter activities for Kestra Team
• Members, fitters, and other local agencies used for fittings
• Work with operations and IT to drive improvements to our A-Z software platform from a fitter
• and dispatching perspective
• Partner with legal and regulatory departments regarding contracting and training processes
• Partner with headquarters for new fitters on completed contracts and other paperwork
• requirements
• Lead the qualification and interview process for contracted fitters
• Assist with escalated inventory requests and tracking for contracted fitters and agencies
• Manage communication, agendas, and logistics support for field-based training events to the
• fitting teams
• Adhere to Pledge of Confidentiality
• Information regarding a patient of this company shall not be released to any source outside of this company without the signed permission of the patient. Furthermore, information will only be released internally on a need-to-know basis. All Team Members will not discuss patient cases outside the office or with anyone not employed by this company unless they are directly involved with the patient’s case.

COMPETENCIES

• Passion: Contagious excitement about the company – sense of urgency. Commitment to continuous
• improvement.
• Integrity: Commitment, accountability, and dedication to the highest ethical standards.
• Collaboration/Teamwork: Inclusion of Team Member regardless of geography, position, and product
• or service.
• Action/Results: High energy, decisive planning, timely execution.
• Innovation: Generation of new ideas from original thinking.
• Customer Focus: Exceed customer expectations, quality of products, services, and experience always
• present of mind.
• Emotional Intelligence: Recognizes, understands, manages one’s own emotions and can influence
• others. A critical skill for pressure situations.

Requirements

Education/Experience Required:

• Bachelor’s degree or equivalent combination of related education and experience
• 3+ years clinical background with direct patient experience which may include but is not limited to
• nurses, respiratory therapists, catheterization lab technicians, physician assistants, ECG technicians,
• or paramedics
• Knowledge of MS Office, Excel, PowerPoint, MS Teams
• Excellent presentation and public speaking skills with a clear and simple communication style
• Strong interpersonal skills with communicating and assisting clinicians with providing care for patients
• Basic understanding of field-based training processes
• Highly organized, service and detail orientated
• Keen understanding of commercial sales environment and service-level expectations
• Ability to work in a