Position Overview

At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company’s success.

As a Loan Support Analyst within PNC's Commercial Lending Operations organization, you will be based in Pittsburgh, PA or Cleveland, OH.

This position does offer the opportunity to work from home, with the expectation of working in the Firstside Building in downtown Pittsburgh 4-6 times per year. The schedule for this position also requires the availability of working a shift of 10:00am - 7:00pm several times a quarter.

In this role of a Loan Support Analyst, you will be responsible for supporting defaulted commercial loans. You will work closely with commercial bankers to help support the resolution of the loan accounts by providing information needed, including payoffs, payment history, projected loan payments, as well as other information requested. This will include transactional work such as payment transfers and processing.

The ideal candidate will meet the following qualifications:

- Strong analytical skills
- Strong problem solving skills

Job Description

• Executes varied transactions/processes utilizing standard procedures. May have specific responsibility for one or multiple specialized products or functional areas. May have responsibility for large, complex and sensitive assigned accounts or portfolio.
• Processes and/or reconciles varied and moderately complex transactions in accordance with established policies and procedures. Partners with internal and/or external business partners to route communications, documents or other action items to complete transactions. Identifies and may resolve exceptions; escalates appropriately. May interact with customers and have assigned accounts or portfolio.
• Ensures the appropriate materials and documentation are available to complete transactions.
• Provides responses and documentation to inquiries and ad hoc requests. Completes research and provides feedback on workflow and work received.
• Reviews transactions and related documents and verifies work processes to ensure completeness, accuracy and conformance to established service levels and applicable policies and procedures.

PNC Employees take pride in our reputation and to continue building upon that we expect our employees to be:

• Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions.
• Managing Risk - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework.

Qualifications

Successful candidates must demonstrate appropriate knowledge, skills, and abilities for a role. Listed below are skills, competencies, work experience, education, and required certifications/licensures