Network Products Customer Quality Engineer

NVIDIA has been transforming computer graphics, PC gaming, and accelerated computing for more than 25 years. It’s a unique legacy of innovation that’s fueled by great technology—and amazing people. Today, we’re tapping into the unlimited potential of AI to define the next era of computing. An era in which our GPU acts as the brains of computers, robots, and self-driving cars that can understand the world. Doing what’s never been done before takes vision, innovation, and the world’s best talent. As an NVIDIAN, you’ll be immersed in a diverse, supportive environment where everyone is inspired to do their best work. Come join the team and see how you can make a lasting impact on the world. At NVIDIA, we’re pioneering the future of technology and artificial intelligence with cutting-edge solutions that are shaping the world’s data-driven innovations.

We are seeking a Network Products Customer Quality Engineer to join our high-performance team, ensuring that our network products consistently exceed customer expectations and set new industry standards for quality and reliability. We are not just looking for someone to fix problems. We are looking for an innovator who is obsessed with crafting seamless, next-gen customer experiences in a dynamic, high-impact environment. This is an opportunity to play a key role in a diverse, world-class team delivering excellence at the intersection of hardware, software, and AI.

What you’ll be doing:

• Champion Customer Experience: Act as the bridge between NVIDIA’s internal teams (Product Management, Engineering, and QA) and our customers. Work directly with customers to define their quality requirements and ensure that their voices are heard and represented in the product lifecycle.

• Lead Quality Innovation: Drive forward-thinking, proactive quality programs that ensure the excellence of our network products. Build systems that anticipate and address potential issues before they arise, using a blend of analytics, predictive insights, and customer feedback loops.

• Own the End-to-End Quality Process: Take full ownership of customer-facing issues, from investigation to resolution. Your mission will include root cause analysis, troubleshooting complex network environments, and ensuring that customer escalations are turned into opportunities for long-term product improvements.

• Pioneering Testing Methodologies: Explore new and untested approaches for quality assurance in the network space. Whether it’s harnessing the power of AI to improve test automation, or designing novel stress-testing methodologies, you’ll be innovating on traditional QA techniques.

• Customer-Focused Product Development: Partner with product management and engineering teams early in the product lifecycle to ensure that quality is baked into every step of the development process. Help define quality metrics that align with customer expectations and ensure we deliver outstanding, reliable products.

• Create Customer-First Solutions: Be the "Customer Whisperer" by understanding the nuances of customer environments, workflows, and pain points. Collaborate cross-functionally to design solutions that solve problems before they impact customers.

What we need to see:

• Bachelor’s degree in computer science, Electrical Engineering, Networking, or related field (or equivalent experience).

• 5+ years of experience in customer quality engineering, network products, or technical support roles, preferably in a high-performance computing or networking environment.

• Hands-on experience with network hardware (e.g., switches, routers, NICs) and software (e.g., network operating systems, virtualization technologies, etc.).

• Experience with bug tracking and customer issue management systems

• Experience in quality assurance or customer quality engineering, particularly in networking, cloud, or enterprise-grade products.

Ways to stand out from the crowd:

• Background in quality automation and creating innovative test infrastructures, especially in networked systems.

• Experience with system-level debugging, performance tuning, and diagnostics in complex environments.

• Experience working directly with large enterprise clients, or managed service providers.

• Knowledge of AI-driven systems and their integration with network products.

At NVIDIA, you’ll be surrounded by the most talented minds in the industry. As a Network Products Customer Quality Engineer, you will not only be at the forefront of pioneering new technologies, but also shaping the future of how businesses connect, scale, and thrive in the world of AI and networking. You will have the chance to innovate, grow, and make a direct impact on our products