Participant Experience Liaison

<p><iframe style="width: 186px; height: 334px; display: table; margin-left: auto; margin-right: auto;" src="https://www.youtube.com/embed/cgUG9gKZ754" width="186" height="334"></iframe></p> <p>The WelbeHealth PACE program helps seniors stay in their homes and communities by providing medical care and community-based services. We provide all-inclusive care for seniors including medical, dental, physical therapy, and much more. Our core values and participant focus lead the way no matter what.</p> <p>The Participant Experience Liaison is accountable for connecting PACE participants to our PACE system of care, and serving as a liaison between participants and their WelbeHealth care team. This role focuses on ensuring smooth onboarding to the PACE program, and plays a key role in supporting participants throughout their entire WelbeHealth journey.</p> <p><strong>Essential Job Duties:</strong></p> <ul> <li>Act as a liaison and maintain open communication with interdisciplinary team (IDT) disciplines, other care team members, and external providers to ensure the highest level of care</li> <li>Assist management with participant experience and service recovery related special projects, such as implementation of satisfaction surveys</li> <li>Facilitate communication among service providers, families, participants, and caregivers</li> <li>Provide customer service calls to ensure satisfaction with IDT and specialty care appointments</li> <li>Support the grievance process, providing high touch customer service and partnering with IDT and participant until resolution</li> <li>Attend all required meetings and committees as directed by supervisor</li> <li>Continue check-ins with participants to ensure they are no longer a risk for disenrollment and their concerns have been handled</li> </ul> <p><strong>Job Requirements:</strong></p> <ul> <li>High school diploma or equivalency; professional experience may be substituted</li> <li>Bachelor’s degree in communications or relevant field preferred</li> <li>Excellent organizational, customer service, and communication skills in settings with seniors, their families, and IDT members</li> <li>Ability to present information to various groups and leadership</li> <li>Highly motivated, self-directed, able to execute tasks in a quickly changing environment, and able to make sound decisions in emergency situations</li> <li>Must obtain CPR and First Aid certification within 180 days of hire and maintain certification thereafter; CPR and First Aid certification upon hire preferred</li> </ul> <p><strong>Benefits of Working at WelbeHealth:</strong> Apply your service expertise in new ways as we rapidly