Web Technical Special

The pay range for this position at commencement of employment is expected to be between $120,000 and $130,000 year*

Company overview

Nomura is a global financial services group with an integrated network spanning over 30 countries and regions. By connecting markets East & West, Nomura services the needs of individuals, institutions, corporates and governments through its three business divisions: Retail, Wholesale (Global Markets and Investment Banking), and Investment Management. Founded in 1925, the firm is built on a tradition of disciplined entrepreneurship, serving clients with creative solutions and considered thought leadership. For further information about Nomura, visit www.nomura.com.

 

Aon’s Benefit Index®, Nomura’s benefits rank #1 amongst our competitors

 

Overview:

This role is working in Nomura's Web Operations team within Global Infrastructure Services, as part of a global team supporting the global organisation. 

There is a complimentary Engineering team and the successful candidate will be expected to work very closely with this team to ensure a successful transition of run the bank (RTB) activities and on boarding of any new platforms and technologies.

 

Role / Principal Accountabilities:

The team’s primary focus is providing global operational support for the infrastructure technologies delivered from within the Web group which include:

• Web Server infrastructure (external & internal) - Apache, TomEE, IIS
• MFT (Managed File Transfer) and FTP infrastructure (Axway/ProFTP)
• Authentication/authorisation technologies and Certificate management
• Web search – ELK stack

 

The role requires a high standard of investigation, problem solving ability and a technical background.

The candidate should also have some experience with Devops technologies.

The successful candidate will be expected to be able to to respond to and resolve support issues in order to improve the services provided by the team and provide consultancy to development teams.

They will also be expected to contribute towards ongoing automation and continuous improvement of the existing services.

There will be an amount of direct interaction with the Engineering team to escalate recurring problems and feed back requirements that may require newly engineered solutions.

As new platforms are built the operations members will be expected to take part in handover sessions to ensure succesful transition into the production domain.

 

Key Objectives critical to success of the role:

Maintain strong relationships with customers who will include developers and non-technical end users.

Ensure uniform and cohesive monitoring is applied across the relevant infrastructures.

Work with global counter parts for issue resolution and escalation.

Problem ownership from reporting to resolution or escalation to another team.

Follow the firm's best practices including managing changes to supported systems, and incident reporting.

 

 

Skills & Experience Required:

Strong analytical skills and a solid understanding of all critical Production Support processes

Good communication skills and a high standard of written documentation

Demonstrate an ability to work well as part of a global team, and on their own when required.

Self-motivation, enthusiasm and proven rapid learning capability

Must have flexible approach to work and working hours.

Ability to work with minimal supervision and on multiple tasks simultaneously.

Excellent time management and prioritisation of work tasks

Ability to talk at the correct technical level depending on the audience

Utilisation of own initiative to resolve issues

 

Knowledge Required:

Essential to have most of the following:

Strong scripting skills (preferrably Python, Unix shell, Perl) to provide infrastructure automation.

Extensive use and Administration level knowledge of Linux (preferably RedHat/CentOS)

Experience of support of Web technologies (Apache, Nginx, IIS, application servers, proxies, content management systems etc.)

Knowledge of some Configuration Management and Devops toolchains (e.g. Ansible, Chef or Puppet, Jenkins, Git)

Knowledge of federated identify management systems and SSO

Experience with monitoring systems and log management/reporting tools (e.g. Prometheus, Loki, Grafana, Splunk, ELK)

TCP/IP networks and common internet protocols - such as HTTP/S and S/FTP

 

Desirable:

Knowledge of Managed File Transfer infrastructure (ideally Axway)

Windows administration fundamentals

Knowledge of software and hardware load bal