We anticipate the application window for this opening will close on - 6 Feb 2026

 

At Medtronic you can begin a life-long career of exploration and innovation, while helping champion healthcare access and equity for all. You’ll lead with purpose, breaking down barriers to innovation in a more connected, compassionate world.

A Day in the Life

At Medtronic, we bring bold ideas forward with speed and decisiveness to put patients first in everything we do. In-person exchanges are invaluable to our work. We’re working a minimum of 4 days a week onsite as part of our commitment to fostering a culture of professional growth and cross-functional collaboration as we work together to engineer the extraordinary. 

In this exciting role as an In-House Repair Manager, the positional responsibility encompasses people management and development, delivering outstanding customer service, deliver repaired/refurbished products meeting high level technical and quality standards, implementing continuous improvement programs, and maintaining strong links to the entire service organization and other functional stakeholders. 

This position will report to the Americas Director of Depots and is responsible for global support of Neuromodulation/Pelvic Health.

The Senior In-House Repair Manager oversees all aspects of the in-house repair operations for Medtronic’s medical devices and equipment. This role is responsible for managing repair teams, optimizing processes, ensuring regulatory compliance, and driving continuous improvement to deliver high-quality, timely repair services. The manager will collaborate cross-functionally to support business objectives, customer satisfaction, and operational excellence

Responsibilities may include the following and other duties may be assigned.

• Lead, mentor, and develop a team of in-house repair technicians and supervisors.
• Oversee daily repair operations, including workflow management, resource allocation, and prioritization of repair tasks.
• Monitor and analyze repair metrics to ensure efficiency, quality, and cost-effectiveness.
• Maintain compliance with FDA, ISO, and other applicable regulatory standards.
• Develop and implement standard operating procedures (SOPs) for repair processes.
• Collaborate with OU management, engineering, quality assurance, and customer service teams to resolve complex technical issues.
• Drive process improvements and implement Lean/Continuous Improvement initiatives.
• Manage inventory and spare parts for repair operations, ensuring optimal stock levels.
• Prepare and present reports on repair performance, trends, and improvement opportunities to senior leadership.
• Support customer inquiries and escalations related to repair services.
• Ensure a safe work environment and adherence to Medtronic’s health and safety policies

• Cost Center planning and expenditure responsibility.

Must Have: Minimum Requirements

To be considered for this role, please ensure the minimum requirements are evident in your applicant profile. 

• Bachelor’s degree in Engineering, Biomedical Engineering, Technical Management, or related field (Master’s preferred).
• 7+ years of experience in technical service/repair management, preferably in the medical device or healthcare industry with 5+ years of managerial experience, or Advanced degree with a minimum of 5 years of relevant experience in technical service/repair management, with 5+ years of managerial experience.

Nice to Have

• Strong knowledge of FDA, ISO, and other regulatory requirements relevant to medical device repair.
• Proven leadership and people management skills.
• Experience with Lean, Six Sigma, or other process improvement methodologies.
• Excellent communication, organizational, and analytical skills.
• Proficiency with ERP systems, repair management software, and MS Office suite.

• Experience in a high-volume, regulated repair environment
• Inventory management
• Visual Management Systems
• Cell Manufacturing
• Project management certification

 

Physical Job Requirements

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position. 

The physical demands described within the Responsibilities section of this job description are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals wit