Director & GM, Manhattan Service

Date Posted:

2025-04-29

Country:

United States of America

Location:

OT221: GD - NEW YORK, NY One Penn Plaza, New York, NY, 10119 USA

Otis Elevator Company is searching for a highly motivated General Manager responsible for all areas of the business including P&L, sales, field operations, customer satisfaction, and overall general business management along with fostering a team environment. 

Essential Responsibilities

• Hire, develop, and manage a team of salaried and field associates
• Manage direct reports by providing coaching, mentorship, guidance, and constructive feedback to promote employee development
• Meet or exceed all financial performance targets including profit and net working capital
• Grow the profitability of this branch operation to meet or exceed business objectives 
• Collaborate with Regional Sales Manager to create and execute sales strategy that will increase branch profitability and share of elevator market
• Ensure that sales goals are achieved, new customers are added to increase revenues, and relations with existing customers are maintained
• Manage all field activities for the most cost-effective results

• Lead in safety and EH&S programs while creating and promoting a safety culture that is present and part of every associate’s everyday work routine

Education / Certifications

• Bachelor’s degree required

• Master’s degree a plus

Basic Qualifications

• 5+ years’ experience in the elevator industry experience required
• Ability to lead a highly team-oriented and dynamic environment
• Candidate must demonstrate strong presentation, written, and verbal communication skills to effectively develop expectations and relationships with internal and external customers
• Needs to be self-motivated and able to manage many simultaneous projects and responsibilities
• Successful candidate should be very comfortable in a technical environment utilizing Microsoft based computer software
• Strong leadership skills, goal-orientated, and self-motivated with strong time management and organizational skills
• Demonstrated experience managing and driving change
• Ability to prioritize, take on new challenges, be detailed oriented, and make sound business decisions
• Strong business acumen with demonstrated business decision making skills

Preferred Qualifications

        •    Management experience highly preferred

If you live in a city, chances are we will give you a lift or play a role in keeping you moving every day. 

Otis is the world’s leading elevator and escalator manufacturing, installation, and service company. We move 2 billion people every day and maintain approximately 2.2 million customer units worldwide, the industry's largest Service portfolio.  

You may recognize our products in some of the world’s most famous landmarks including the Eiffel Tower, Empire State Building, Burj Khalifa and the Petronas Twin Towers! We are 69,000 people strong, including engineers, digital technology experts, sales, and functional specialists, as well as factory and field technicians, all committed to meeting the diverse needs of our customers and passengers in more than 200 countries and territories worldwide. We are proud to be a diverse, global team with a proven legacy of innovation that continues to be the bedrock of a fast-moving, high-performance company.  

When you join Otis, you become part of an innovative global industry leader with a resilient business model. You’ll belong to a diverse, trusted, and caring community where your contributions, and the skills and capabilities you’ll gain working alongside the best and brightest, keep us connected and on the cutting edge.  

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