Director of Coordinated Entry, Housing Placement, and Problem Solving - Dept. of Homelessness and Supportive Housing (0932)

Company Description

• Application Opening: October 29, 2025
• Application Deadline: May close at anytime but not before November 13, 2025
• Work Location: Hybrid with onsite and remote weekly schedule
• Salary Range: $167,336 - $213,512 (Range A)

Who We Are
Through the provision of coordinated, compassionate, and high‐quality services, the Department of Homelessness and Supportive Housing (HSH) strives to make homelessness in San Francisco rare, brief, and one-time. The Department provides assistance and support to homeless and at‐risk youth, adults and families to prevent imminent episodes of homelessness and end homelessness for people in San Francisco. Services including outreach, homelessness prevention, emergency shelter, drop‐in centers, transitional housing, supportive housing, short‐term rental subsidies, and support services to help people exit homelessness. For more information on the department, please visit our https://hsh.sfgov.org/ .

What We Do
San Francisco is a pioneer in homeless services and a leader in providing supportive housing as a permanent exit from homelessness. The Department of Homelessness and Supportive Housing (HSH), founded in 2016, is a national leader in the movement to end homelessness by developing a coordinated, equity-driven, client-focused system of compassionate services while piloting innovative models, and implementing best practice solutions with measurable results.

HSH’s Homelessness Response System (HRS) funds, oversees and implements a system of care that shelters, houses, and serves approximately 15,000 people daily. Major programs include: street outreach and service connection through the Homeless Outreach Team (SFHOT); 3,600 +bed shelter system for transitional age youth, adults and families including shelters for members of the LGBTQ community; rapid rehousing rental subsidies for families, adults, older adults, and transitional aged youth; the Problem Solving and flexible financial assistance programs; and robust supportive housing programs with over 14,500 units which provide housing and services to formerly homeless transitional age youth, individuals, and families.

Job Description

What You’ll Be Doing

The Director of Coordinated Entry, Housing Placement, and Problem Solving is a central leader over the County’s efforts to address homelessness and its impact on communities, business districts, and people experiencing homelessness. Reporting to the Deputy Director of Programs, the Director is responsible for leading and directing complex policies, programs, funding, and services to reduce the prevalence of homelessness. This individual is expected to lead a redesign of the Coordinated Entry System as well as implementation and ongoing management of the Coordinated Entry System in support of the San Francisco Continuum of Care (CoC). This individual will lead three managerial teams which comprise of the Housing Placement team, Coordinated Entry team, and Prevention and Problem Solving team.

The position maintains a strong working knowledge of the availability of housing options and eligibility to all housing programs in SF CoC, and researches, recommends, and manages the vision and direction for the SF Coordinated Entry system. This position will also be responsible for completing reports and conducting system evaluation, developing, documenting and implementing policies and standardized protocols and assessment tools, and for working with community providers, advocates and those experiencing homelessness to ensure our delivery system is responsive to client needs and aligned to established priorities.

Essential Duties and Responsibilities: 

• Provides leadership, direction and supervision to staff teams responsible for design and implementation of the coordinated entry system, design and delivery of prevention and problem solving services and transfers within the permanent supportive housing portfolio.
• Oversee partnership between Housing Placement Manager, Coordinated Entry Manager, and Prevention and Problem Solving Manager, to ensure operational alignment.
• Implements and oversees Coordinated Entry to the Homelessness Response System: this includes multiple Access Points, mobile outreach, coordinated assessment, partnerships with other agencies, client referrals to programs, data collection and evaluation.
• Develops, implements and oversees Coordinated Entry and Problem Solving services as described in HSH's Home by the Bay plan.
• Oversees and directs the operations of the Homeward Bound and other family reunification programs that help nearly 1,000 people each year reconnect to families or friends who can pr