Guest Services Representative (casual/part-time) - Nemours Estate

Nemours is seeking a Casual Guest Services Representative to join the Nemours Estate team in Wilmington, DE. Nemours Estate expects Guest Services Representatives to interact with the visiting public in a gracious, informative and engaging manner. Guest Services Representatives are responsible for processing daily admissions, communicating pertinent information to our guests about their experience at Nemours Estate and providing a positive experience so that the Nemours brand is sustained and enhanced.

Guest Services Representatives must display exceptional customer service, communication and hospitality skills. The work schedule includes weekends, days, some evenings and some holidays.

Responsibilities:  

1. Process sales for admissions, season passes, online prepaid tickets, and complimentary associate/hospital patient visits utilizing a point of sale computer system.
2. Promptly and graciously answer phone calls and retrieve messages in a timely manner.
3. Share historical information about Nemours Estate.
4. Acts as a liaison with drivers, interpreters, gardeners, housekeeping and other Nemours staff to provide, maintain and promote a positive guest experience.
5. Provide transportation via golfcart for guests (Driver’s License Required)
6. Assist with greeting large bus groups at the Group Tour Center to ensure a smooth arrival and departure.
7. Attend all Nemours Estate required staff meetings and trainings. 
8. Complete all annual trainings as required by Nemours. 
9. Additional miscellaneous duties and responsibilities as may be assigned from time to time by employee’s supervisor.                                                      

Requirements:

• High School diploma or equivalent required
• Must have excellent customer service 
• Valid driver's license required

Nemours Children’s Health is an internationally recognized children’s health system. With more than 1.7 million patient encounters annually, we provide medical care in five states through two freestanding state-of-the-art children’s hospitals — Nemours Children’s Hospital, Delaware and Nemours Children’s Hospital, Florida. Our pediatric network includes 80 primary-urgent-and specialty care practices and more than 40 hospitalists serving 19 affiliated hospitals. We generate annual revenues of more than $1.7 billion derived from patient services, contributions from the Alfred I. DuPont Trust, as well as other income.

As one of the nation's premier pediatric health systems, we’re on a journey to discover better ways of approaching children’s health. Putting as much focus on prevention as cures and working hand in hand with the community to make every child’s world a place to thrive. It’s a journey that extends beyond our nationally recognized clinical treatment to an entire integrated spectrum of research, advocacy, education, and prevention, leading to the healthiest generations of children ever.

Equity, diversity, and inclusion guide our growth and strategy. We are looking for individuals who are passionate about, and committed to, leading efforts to provide culturally relevant care, reducing health disparities, and helping build a diverse and inclusive environment. All of our associates are expected to ensure that these philosophies are embedded in their day-to-day work with colleagues, patients and families. 

To learn more about Nemours Children’s and how we go well beyond medicine, visit us at www.nemours.org.