Outlet Server - Plum Lounge
Seminole GamingAbout the role
Our team members are the key to our company’s success, and their health and well-being, as well as that of their families, is very important to us. We offer a comprehensive benefits package that allows our team members stay healthy, plan for their future and maintain a healthy work-life balance. Benefits may vary with employment status. To see our fill list of Team Member Benefits please visit our career site: https://www.gotoworkhappy.com/benefits
Job Description:
The Server is responsible for providing superior service to both the internal and external customer. The Server is also responsible for serving food and beverages in accordance to company standards.
Essential Duties and Responsibilities:
Provides superior customer service, positively effects interactions with external and internal customers and employees, and has the resiliency to deal with difficult customers in all types of business conditions and the ability to work harmoniously with coworkers.
Recognizes guests immediately with a friendly, courteous greeting and informs them of daily specials, soup of the day, etc.
Assists guests with menu and beverage selection, demonstrating salesmanship with complete menu and product knowledge.
Ensures guest satisfaction through food quality checks and responsiveness to guest complaints.
Maintains a well-groomed, neat, and clean appearance, carrying out duties with attention to sanitation and safety.
Anticipates, identifies, and provides for guest needs.
Performs tableside cooking, salad entrées, desserts and presents, opens and pours wines.
Ability to transport trays and/or plates throughout the restaurant, which may weigh up to 20 pounds, as well as serve food items and beverages.
Ability to review and comprehend all necessary documentation.
Ability to take orders, recite specials, and point specific items out on the menu to customers.
Ability to stand throughout an eight-hour shift.
Ability to effectively and efficiently move throughout the restaurant and the kitchen area.
Ability to communicate effectively with customers and all levels of employees.
Must be flexible to work varying shifts and time schedules as needed.
This position works in an environment that is subject to varying levels of smoke, crowds, and noise, the severity of which depends upon customer volume.
Machines and equipment used, but not limited to, include coffee machine, beverage dispenser, microwave, toaster, and Point-of Service System.
Performs other duties as assigned.
QUALIFICATIONS:
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