Receptionist (Part-Time Evenings and Weekends)

Who Is Anew?

Anew is an outpatient behavioral health provider that helps individuals facing mental health and substance use disorders.

Why Work at Anew?

Flexible & Supportive Culture: Growth, work-life balance, and flexibility are built into every role.

Fun Work Environment: Get involved in community outreach, holiday events, team parties, monthly “First Friday” all-staff events, and much more!

Recovery Friendly Workplace: We are a certified Recovery Friendly Workplace that values lived experience and understanding.

Comprehensive Benefits:

• Weekly Pay
• Paid time off
• Company-paid holidays
• Benefits Eligibility on Start Date

If you are looking for more details about us, please visit https://anewbh.com/.

SUMMARY:

The Receptionist/Care Coordinator is responsible for coordinating and scheduling appointments for clients, providing excellent customer service, and collaborating closely with other scheduling staff. The Receptionist/Care Coordinator will be responsible for answering telephones, scheduling client services, performing insurance verification, confirming and rescheduling client appointments, greeting and assisting client during check-in, and obtaining client documentation.

Duties and Responsibilities

·        Welcomes and greets all clients as they arrive and notifies providers of client arrival.

·        Checks client in for appointment and scans all client-completed paperwork/updates to the electronic health record.

·        Verifies client insurance and collecting co-pay during time of arrival and when scheduling via phone.

·        Schedules new clients for intake appointments; provides explanation to client of what to bring, what to expect at first appointment, and collects payment/insurance information.

·        Orients client to the space and providing company information such as patient rights information, privacy information, and other required notifications.

·        Answers all incoming calls in an efficient, pleasant, and professional manner and answer inquiries related to appointments, services, and general information.

·        Confirms client’s appointment and information to update systems to reflect any changes such as phone number, address, insurance, and other pertinent file information.

·        Schedules client’s return appointment and checks client out at end of visit and send client satisfaction survey after visit.

·        Works with clients to address concerns promptly and professionally. Also, work with client and billing to resolve any client insurance issues that impacts client’s ability to receive treatment.

·        Assists in gathering client information to assist billing department in the event of a coding denial.

·        Maintains professional relationship with clients and vendors as the face of Anew Behavioral Health for the client’s care experiences.

·        Maintains medical records and correspondence files by recording cancellations, rescheduling, and appointments.

·        Manages correspondence delivered to worksite.

·        Attends all required company education seminars/trainings and participates in team/company meetings.

·        Other duties as assigned.

Supervision Given:

The Receptionist/Care Coordinator does not supervise.

Supervision Received:

The Receptionist/Care Coordinator reports to the Operations Manager/Assigned Supervisor.

QUALIFICATIONS:

The Receptionist/Care Coordinator must have excellent interpersonal skills (verbal and written), organizational skills, proficiency in MS Office and ability to utilize online EHR platfo