Sr. Product Manager, Customer Trust, Amazon Fashion & Fitness

Do you get excited about launching strategic initiatives that are complex, require high judgement and a high degree of visibility? Do you thrive in roles where you have to roll-up your sleeves, while working with internal and external stakeholders to be successful?

Amazon Fashion & Fitness (F2) is seeking a talented, driven and customer-obsessed Sr. Product Manager that will need to be a strategically-oriented individual with strong communication skills, be able to build relationships with internal stakeholders quickly, in addition to being detail-oriented and process driven.

The ideal candidate is passionate about driving and creating mechanisms to improve the customer shopping experience. As the Senior Product Manager, Customer Trust, you will be responsible for elevating the shopping experience for customers and brands on Amazon. You will launch, streamline and build products, programs, processes, and tools that improve the trust and quality of our offering. This role will own a foundational pillar of F2's Premium Brand strategy, and will scale efforts to protect and elevate all branded products and programs in our store. The ideal candidate is highly organized, analytical, works effectively with internal and external contacts, has the proven ability to manage critical projects concurrently and through to successful completion, and enjoys the challenges of developing and improving processes in a highly dynamic environment. The successful candidate will thrive in a fast-paced environment with a lot of white space, and embraces the opportunity to pioneer new ideas and operationalize them quickly and effectively. They are customer-obsessed, adept at using both data and anecdotal evidence to drive innovation, and they draw upon their experience to drive results at scale.

This role resides on the Premium team; a part of Amazon Fashion & Fitness (F2). You will bring prior experience in product or program management and have experience leveraging data and customer insights to drive decision-making. Likewise, we are obsessed with our customers and are relentless in ensuring that we are able to present them with the brands, products and collaborations they are looking for. This role will require a strong sense of ownership, while being able to partner and influence other teams, to deliver results quickly. The cross-functional scope of this endeavor requires that you show up as a discipline expert, with an innate ability to earn trust of key stakeholders. In this role, you will collaborate with Retail vendor managers, tech, marketing, catalog, product quality, brand protection, UX, and partner teams across multiple organizations at Amazon.

The successful Sr. PM:
- Has prior product or program management experience and strong understanding on the intricacies of working with strategic, cross-category and cross-GL brands and stakeholder teams
- Is a smart, hard-working and a creative person who loves solving difficult business problems and 'getting things done'
- Can think big to develop and nurture new ideas, while simultaneously applying high standards to weed out ideas that are less impactful, with a healthy disregard for ‘the ways things have been’
- Is comfortable collaborating and influencing team members, working with development teams and other business groups, and presenting projects to senior leadership on a regular basis
- Has the ability to partner to build and execute on new initiatives and roadmaps each year
- Has the ability to develop a long-term strategy working with external and internal stakeholders, to elevate strategic projects and drive positive customer experience
- Earns trust quickly and build relationships stakeholders across the organization
- Develops clear and detailed SOPs and functional requirements
- Partners with key stakeholders globally to develop, launch and scale processes that balance Brand needs with Customer trust
- Is able to analyze and leverage data to assess risk and identify mechanisms to pro-actively mitigate the risk
- Leverages industry best practices to establish repeatable practices, principles & processes
- Develops and communicates our roadmap to stakeholders

Basic Qualifications

- 5+ years of product or program management, product marketing, business development or technology experience
- Bachelor's degree or equivalent
- Experience with feature delivery and tradeoffs of a product
- Experience owning/driving roadmap strategy and definition
- Experience with end to end product delivery
- Experience as a product manager or owner
- Experience owning technology products

Preferred Qualifications

- Experience in influencing senior leadership through data driven insights
- Experience working across functional teams and senior stakeholders

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