People First Operations Specialist (Multiple Openings) - Tallahassee, FL
StradaAbout the role
NOTE: This position is onsite at our Tallahassee, FL People First Service Center. This is not a remote opportunity and we are not able to support relocation for this position.
Join us on a journey of endless possibilities
At Strada, possibility isn’t just a promise – it’s the foundation of everything we do. We believe in unlocking potential for every colleague, creating a journey of growth, discovery, and impact.
With the support, resources, and opportunities we provide, you’ll build a fulfilling future – working on meaningful projects that span industries and regions, contributing to outcomes that matter.
Strada is a people, payroll, and technology leader simplifying international workforce management. Operating in 180+ countries, we design and deliver people-first solutions powered by cloud-based technology – helping organizations grow and enabling workforces to perform at their best.
Learn more at www.stradaglobal.com
To learn more about us, visit stradaglobal.com
People First Operations Specialist (Multiple Openings)
Location: Tallahassee, FL (On-site)
About the Role
Strada is growing our People First Operations team supporting the State of Florida. We are hiring multiple full-time Operations Specialists across several specialized teams within our service center.
These positions are ideal for individuals who enjoy solving problems, working with data, researching complex issues, and improving processes in a structured, fast-paced environment. While each team supports a different function, all roles focus on delivering accurate, timely, and high-quality service through back-office operations.
Candidates hired through this posting may be placed on one of several teams based on their background, experience, and business needs.
What You'll Do
Depending on your assigned team, responsibilities may include:
Process high-volume transactions while maintaining a high level of accuracy.
Research and resolve complex issues using multiple systems and internal resources.
Review, validate, and update employee, participant, or financial records.
Process work tickets while meeting established service level agreements and productivity goals.
Perform detailed data entry and documentation to support audit and compliance requirements.
Analyze information, identify discrepancies, and determine appropriate resolutions.
Navigate multiple applications simultaneously, including HR, financial, and case management systems.
Collaborate with internal teams to resolve escalated or time-sensitive issues.
Follow established operating procedures while identifying opportunities to improve processes.
Maintain detailed records of work completed and communicate outcomes clearly.
Meet quality, accuracy, and daily performance metrics in a production environment.
Specialized Career Paths
Candidates may be considered for one of the following operational teams:
Fiscal & Reconciliation Operations
Support the financial administration of employee benefit programs through payment processing, account reconciliation, financial research, and issue resolution. This team manages premium payments, refunds, payment discrepancies, journal transfers, and other fiscal transactions while maintaining strict accuracy and compliance standards.
Case Management Operations
Support employee and participant accounts by researching and resolving account-related requests, processing profile updates, handling complex benefit cases, and ensuring accurate maintenance of records within multiple systems.
Tier II Problem Resolution
Serve as an advanced resource for complex customer issues that require detailed research, critical thinking, and independent decision making. This team resolves escalat
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