Director of Operations Concessions | Full-Time | Amalie Arena

Oak View Group

Oak View Group is the global leader in venue development, management, and premium hospitality services for the live event industry. Offering an unmatched, 360-degree solution set for a collection of world-class owned venues and a client roster that includes the most influential, highest attended arenas, convention centers, music festivals, performing arts centers, and cultural institutions on the planet.

Position Summary

The Director of Operations Concesions is responsible for overseeing the direction of the operation's food and beverage daily activities in accordance with OVG policies and objectives to ensure guest satisfaction, profitability and positive, productive and compliant work environment. The Director of Concessions is solely responsible for the effective management and operation of the concessions team at the AMALIE arena including event planning support, scheduling, production, food cost control, compliance with food safety, employee training and supervision. The Director of Concessions must provide a high level of oversight, and operational/personnel support to ensure the smooth running of all food outlets and events. 

The Director of Concessions is responsible for ensuring quality food and beverage is served to the guests of the AMALIE arena.  The Director of Concessions is responsible for the training of all concession and support staff. The Director of Concessions must maintain excellent attendance and be available to work a variable event-driven schedule which to evenings and weekends. Open availability, professional presentation, outstanding interpersonal skills and self-direction required.

 

This role will pay an annual salary of $100,000-$110,000 and is bonus eligible.

 

Benefits for Full-Time roles: Health, Dental and Vision Insurance, 401(k) Savings Plan, 401(k) matching, and Paid Time Off (vacation days, sick days, and 11 holidays).

This position will remain open until July 18, 2025.

 

About the Venue

From 2011-2013, Amalie Arena had more than $62 million in improvements that have clearly revolutionized the industry and made it the premier entertainment venue in the state of Florida.

 

With a wide array of venues spread throughout the United States, it can be difficult to find one that distinguishes itself from the others. That is not the case with the renovated AMALIE Arena, Florida’s premier entertainment venue and home of the three-time Stanley Cup champion, Tampa Bay Lightning.

 

Boasting unique features like lightning-throwing Tesla coils, the 11,000 square-foot Budweiser Biergarten with incredible views of the city and a massive five-manual, 105-rank digital pipe organ, AMALIE Arena consistently ranks among the very best venues in the United States. The best part? This is only the beginning. 

Responsibilities

• Responsible for managing, developing and mentoring staff of part time and full-time concessions employees, including initiating employee discipline as required.
• Responsible for completing documentation of employee performance and attendance issues in accordance with company policy and practice.
• Ensure proper set-up of all concessions locations prior to doors.
• Set-up duties may include: verifying opening inventory, assigning duties to concession workers.
• (employee/volunteer), ensuring sanitation standards are met, verifying that each location is fully operational, ascertaining levels of food production based upon projected guest attendance has been met; assuring proper procedures for distribution and handling of cash.
• Provide a high level of oversight and operational expertise resulting in the smooth, efficient and profitable execution of events.
• Ability to oversee a large volume of inventory, order products, and manage high volume sales.
• Manage and run all venue concessions operations before, during and after the event. Duties include staff scheduling, employee check-in, equipment inspection, POS monitoring and troubleshooting, guest complaint resolution, training, food production, clean-up, post-event reconciliation and reporting, and any other duties as assigned by the GM.
• Training new & current employees with regard to property procedure & best practices.
• Willing to cover / back-up any open position to assure the location is fully operational and company standards pertaining to speed of service and guest satisfaction are met; assist with Premium Services operations and event needs, as directed.
• Provide direction and oversight to Concessions Supervisors, Stand Managers, Concession Cooks, and Cashiers. Ensure that all State / Federal, and OVG policies, procedures and practices are adhered to, including compliance with alcohol distribution / service and