Team Lead Account Management - Bulgarian Speaker

Company Description

AUTO1 Group is Europe’s leading B2B sales platform for used cars. Operating in over 30 countries, we empower car dealers to buy vehicles seamlessly through our brand AUTO1.com.

Job Description

We are looking for a motivated Team Lead to manage and develop our Bulgarian-speaking Account Management team. In this role, you will lead by example, foster a high-performance culture, and ensure your team exceeds expectations in customer engagement and sales retention.

Your Responsibilities

• Lead, motivate, and support your Account Management team to achieve KPIs and ensure top-tier client experience
• Monitor and analyze performance metrics, provide actionable feedback, and drive improvements
• Support your team with complex client situations and escalations
• Collaborate cross-functionally with the other teams to ensure a seamless customer journey
• Train, coach, and continuously develop team members in product knowledge, communication, and client handling

Qualifications

• Fluent Bulgarian speaker (C1-C2 level), with strong English skills (B2+)
• Proven experience in Account Management, Customer Success, or B2B Sales
• Experience in team leadership or mentoring roles
• Strong customer focus, solution-oriented mindset, and hands-on attitude
• Analytical thinking with experience working with KPIs and performance reports
• Excellent interpersonal and communication skills

We’d love it if you have:

• Interest or background in the automotive industry
• Experience with Google Workspace (Sheets, Gmail, Calendar, etc.)

Additional Information

What we offer:

• Competitive base salary with performance bonuses
   
• Clear career development path in a fast-growing, international company
   
• Private medical subscription through Medicover
   
• Modern office space just 1 minute from Pipera metro station
   
• Supportive, multicultural, and team-oriented work environment