Senior Manager, Business Systems

Company Description

About Chamberlain University

Chamberlain University has a 130-year history and the mission to educate, empower, and embolden diverse healthcare professionals who advance the health of people, families, communities, and nations. Our regionally accredited University is comprised of the College of Nursing and the College of Health Professions. Our College of Nursing offers a Bachelor of Science in Nursing (BSN) degree program at 23 locations and online post-licensure degree programs and certificates including RN to BSN, RN to MSN, a Master of Science in Nursing (MSN) with six Specialty Tracks, and a Doctor of Nursing Practice (DNP). Our College of Health Professions offers online options with a Master of Public Health degree, Master of Physician Assistant Studies, Public Health Certificate programs, and a Master of Social Work degree. Learn more about Chamberlain University, part of Adtalem Global Education, at www.chamberlain.edu.

There is one very significant way Chamberlain is different than other Universities - Chamberlain Care®. Healthcare education is offered in a culture of service excellence and care in four ways: care for self, care for colleagues, care for patients/clients, care for all. By living Chamberlain Care®, we’ve built a culture in which colleagues and students thrive and we graduate extraordinary healthcare professionals who transform the health of people worldwide.

Chamberlain Care® is the guiding principle we provide to each other and to our students to help our students achieve their goals, reach their dreams and impact healthcare at a national level.
If you're ready to live Chamberlain Care®, we invite you to apply today!

Adtalem believes in a culture of collaboration, creativity, and innovation, which thrives when we can work flexibly. Depending on your location, this role may be hybrid or remote.

• HYBRID – If you reside within 50 miles of Adtalem offices in Chicago, IL, Addison, IL, Columbia, MD, Minneapolis, MN, and Miramar, FL this role is hybrid, requiring office presence three days a week (Tue, Wed, Thu), with the rest of the workweek spent working from home.
• REMOTE – If you live over 50 miles from Adtalem offices in Chicago, IL, Addison, IL, Columbia, MD, Minneapolis, MN, and Miramar, FL, this role is remote. However, occasional office visits may be required based on business needs, with advance communication for such requests.

Job Description

Opportunity at a Glance
This role will provide leadership, direction and coordination for a team of Systems Analysts, supporting maintenance and continuous improvement development of systems including Salesforce b2b, Complio, and more. Additionally, leads and coordinates compliance team, providing regular audits, systems integrations, as well as and reporting and analytics (leveraging telephony, Power BI and all available analytics tools) to support clinical operations and student compliance. This colleague will provide hands-on systems and analytics leadership and collaboration with key stakeholders to ensure delivery of business systems enhancements and process improvements, to support the operations for the Adtalem institutions and companies. 

Responsibilities

• Responsible for managing and developing staff as they are directing daily operations of the business systems and workforce / data analysts. 
• Responsible for ensuring key business systems align with current business process, healthcare compliance and organizational need. 
• Serves as primary liaison within Shared Operations Center of Excellence, IT, RA and institutions in regard to key functional system enhancements and system configuration. 
• Design, develop and implement processes for backup, recovery and cloning of databases - including Disaster Recovery initiatives. 
• Proactively monitor and optimize system performance including development of internal automated reporting and processes as well as interaction with IT to proactively and quickly identify and resolve issues as they arise. 
• Complete scripting and/or automation of common, repeatable tasks across the spectrum of supported processes, products and technologies. 
• Leads the planning of service requests, implementation steps, corrective actions, upgrade recommendations and optimization steps for systems including Complio, Banner, Salesforce, eFax and any other technologies and products. 
• Leads and develops workforce management and analytics team to provide routine and day to day forecasting, scheduling and reporting support to all partners as well as ensuring alignment to partner needs and expanding services as requested. 
• Leverages and develops data analytics skills within all systems and workforce analysts to expand off