Senior Technical Writer

Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements.

We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.

Job Description

Job Title: Senior Technical Writer

Department & Team: Genesys Cloud Documentation
Reports to: Debbi Hodde
Location: Budapest

Summary

Design and create a variety of technical content related to Genesys Cloud software and services in a full-time position. The successful candidate will understand and be adept at the roles and responsibilities associated with a senior technical writer in the Cloud services industry. This candidate will be comfortable with describing complex enterprise services implementations, for instance, how artificial intelligence capabilities add enormous value to Genesys customers.

The senior writer will work with Development, Quality Assurance, Customer Care, Professional Services, and Product Management Departments in a cross-functional, team environment to gather information, then create and maintain high-quality technical documentation. Preferred candidates will be familiar with and interested in innovative strategies for technical content production and deployment, including video creation and artificial intelligence.

The successful candidate will be associated with the Budapest-based Genesys office.

Key Responsibilities

• Acquire and organize basic source material for transformation and synthesis into customer-facing documentation that meets a high standard for accuracy and readability.

• Work tightly with Development, QA, and Product Management to ensure appropriate creation and timely deliverables to coincide with software product releases.

• Work cooperatively with other technical writing staff to ensure consistent styling and follow corporate style guides to ensure a consistent look and feel for publications.

• Continually seek to improve existing documentation processes and content.

• Seek to provide innovation for packaging and delivery of technical publications and remain up to date on technical content trends as they apply to Cloud services.

• Achieve a high degree of product knowledge in the service of producing quality materials.

Minimum Requirements:

• Significant experience with writing, managing, prioritizing, and delivering technical publications for a technical audience.

• Ability to adapt to fluctuating timelines in a fast-paced work environment aligned with a continuous release cycle.

• Experience with professional technical writing tools and wiki markup/HTML to create technical content online, and familiarity with online content delivery tools and platforms.

• Excellent organization, communication, and interpersonal skills.

• Significant experience with complex technical solutions and familiarity with contact-center software, telecommunications technology and standards, network-based solutions, or other highly technical systems.

What do we offer:

• The warmest of welcomes: we will make sure you feel part of the Genesys team from day 1.

• The best of both worlds: the stability of a multinational company and the flexibility and speed of a startup company.

• Keep you in the loop: complete support and transparency from our global and local leaders.

• An A-team: talented and experienced professionals you can grow professionally with and an open & inclusive community.

• Career development: we will support your professional growth because your goals are important to us.

• Flexibility: we are open to candidates being eventually office based in Budapest, remote workers long term or a mix of both, but Hungary based. 

• Empathy: your well-being is our prio