Client Support Technology Intern

Job Summary:

THE TEAM

The Field Operations Technology team is solutions-driven and focused on providing high-levels of client satisfaction, technical support, installation services, and maintaining client relationships to ensure their key business objectives are met utilizing Ticketmaster products/platforms.

THE JOB

Ticketmaster is in search of a highly motivated, organized and most importantly, enthusiastic individual who is interested in working within the heart of the live entertainment industry and being exposed to clients as varied as concerts, professional sports teams, university athletics, and performing arts.

As a Ticketmaster Client Support Technology intern, you can expect to develop operational and project management skills, and at the same time, gain invaluable real-world experience in the live entertainment industry.  This position is on the Field Operations Technology team within Ticketmaster, and will be focused primarily on the day to day support of technology and operational aspects of our wide client base.

WHAT YOU WILL BE LEARNING UNDER THE SUPERVISION OF TRAINED EMPLOYEES

BUSINESS MANAGEMENT

• Develop a client centric mentality.
• Exposure to Salesforce CRM platform.
• Exposure to client satisfaction and corporate metrics.
• Understand ethics, compliance, and business conduct pertaining to the industry.
• Understand time management requirements when working with individuals or clients/teams.
• Understand how large companies function and communicate.
• Shadow and assist at during certain client events to understand the inner operations of a venue.

TECHNOLOGY

• Gain experience troubleshooting network and hardware issues.
• Experience managing technology assets, product records, and customer contacts.
• Exposure to software, network, and hardware installations & upgrades for client sites including wireless access points, switches, access control, and bridges.
• Become familiar with ticketing software programs.
• Other duties as assigned.

OPERATIONS

• Understand the needs of small & large clients, and why they are different or similar.
• Develop & observe presentation skills.
• Learn operational/metric tracking techniques.
• Understand the necessity of detailed product analytics.
• Develop competencies in planning management.
• Work with our clients and staff to develop strong communication skills.
• Major event support, to include assisting with venue access control.

PERSONAL DEVELOPMENT

• Develop planning, organizational and time management skills.
• Increase knowledge of computer skills and technology.
• Develop team-based work competencies such as Accountability, Teamwork & Service Excellence.

WHAT YOU NEED TO KNOW (or TECHNICAL SKILLS/COMPETENCIES)

• Currently enrolled in an accredited college, university or trade school
• Must be eligible for school credit (and able to supply a letter from sponsor/administrator upon request).
• A degree in Sports/Event Management is preferred.
• Must be 18 years or older and have junior standing or above.
• Must be able to commit to a minimum work schedule of 20 hours per week and a maximum of 30 hours per week with some availability to work evenings, weekends and holidays are required.
• Must be willing to submit to a background investigation.
• A detail-oriented individual.
• Eager to learn and be proactive with new tasks.
• The ability to conduct yourself in a professional matter at all times.
• The ability to learn and absorb at a fast pace.
• High proficiency in MS Office, particularly Excel.

LIFE AT TICKETMASTER

We are proud to be a part of Live Nation Entertainment, the world’s largest live entertainment company.

Our vision at Ticketmaster is to connect people around the world to the live events they love. As the world’s largest ticket marketplace and the leading global provider of enterprise tools and services for the live entertainment business, we are uniquely positioned to successfully deliver on that vision. 

We do it all with an intense passion for Live and an inspiring and diverse culture driven by accessible leaders, attentive managers, and enthusiastic teams. If you’re passionate about live entertainment like we are, and you want to work at a company dedicated to helping millions of fans experience it, we want to hear from you.

Our work is guided by our values:

Reliability - We understand that fans and clients rely on us to power their live event experiences, and we rely on each other to make it happen.

Teamwork - We believe individua