Senior Director, Operations, New Offer Launch

Your work days are brighter here.

At Workday, it all began with a conversation over breakfast. When our founders met at a sunny California diner, they came up with an idea to revolutionize the enterprise software market. And when we began to rise, one thing that really set us apart was our culture. A culture which was driven by our value of putting our people first. And ever since, the happiness, development, and contribution of every Workmate is central to who we are. Our Workmates believe a healthy employee-centric, collaborative culture is the essential mix of ingredients for success in business. That’s why we look after our people, communities and the planet while still being profitable. Feel encouraged to shine, however that manifests: you don’t need to hide who you are. You can feel the energy and the passion, it's what makes us unique. Inspired to make a brighter work day for all and transform with us to the next stage of our growth journey? Bring your brightest version of you and have a brighter work day here.

About the Team

The New Offer Launch (NOL) team commercializes new sources of revenue at Workday, developing product and service offers, solutions enabled through partnerships, or expansion of our target markets. The NOL team partners across all Workday business functions to define the business strategy and then drive action to position new businesses to scale. As the volume and complexity of Workday’s product & offering portfolio grows, we are partnering with more key business and operations functions, including Product, Finance, Sales, Partners, Marketing, Customer Experience, and Business Technology (IT) team to make foundational improvements to our operations to accelerate speed to market and scale new business models.

About the Role

As a Senior Director, Operations, you will organize and lead a cross-functional team to define the NOL function’s business strategy and operating model. This leadership role is highly visible within Workday that requires a high degree of both technical and business acuity and an exceptional ability to build cross-functional relationships while driving programmatic execution. As a strategic partner to senior business leaders across Workday, it's essential that you possess exceptional leadership, interpersonal, and communication skills, and are adept at cutting through complexity to shape and drive decisions.

Key Responsibilities

• NOL Strategy, Planning and Program Management

• Develop and implement the NOL function’s strategic objectives and key results and operating model aligned with Workday’s strategic objectives, conducting gap analysis, identifying key opportunities, and building end-to-end solutions for launch operations

• End-to-End NOL Process Design

• Partner with cross-functional leaders to own the development and refinement of end-to-end launch processes, producing process diagrams, value stream maps, business flow charts, and launch requirements documents

• Problem Solving & Agility

• Decompose complex problems, develop solutions and craft high quality recommendations in a constantly evolving environment.

• Change Leadership

• Drive large-scale organizational change efforts influencing and building trust across a highly cross-functional organization

• Performance and Analytics

• Lead development and maintenance of metrics, KPIs, and dashboards to monitor NOL portfolio performance

• NOL Automation

• Orchestrate automation projects in partnership with IT to streamline launch operations, enhancing the efficiency of personas across various business functions

• Information Management, Training and Onboarding

• Drive standards for creating, maintaining, and releasing NOL documents, website management, training and onboarding content etc.

• NOL Branding and Communications

• Lead the NOL brand and value proposition – including content, awards, events, awareness campaigns/ roadshows etc.

• Develop and implement a communications strategy that builds and champions trust in NOLs purpose and journey

• Team Leadership

• Lead and mentor a high-performing team fostering a culture of continuous improvement, innovation, and accountability.

• Supervise recruitment, development, and retention of top technology talent.

About You

Basic Qualifications:

• 15+ years of experience in technology leadership roles supporting engineering, product/technical program management, business operations, sales, partners etc. Inclusive of the skills listed below:

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