Delivery Manager/ Project Manager- Public Sector

Overview

The Delivery/Project Manager-Public Sector will be responsible for managing and coordinating multiple implementation projects within Cotiviti. This role will serve as the primary liaison between the Customer teams and the Cotiviti teams including implementation/delivery, Product and other relevant teams as necessary, ensuring that products/solutions delivered align with agreed upon Customer requirements and scope. The successful candidate will also be responsible for capturing Customer feedback, understanding the reasons behind any gaps, and managing the process to triage and resolve these gaps. The candidate will also support the internal delivery teams from program coordination, communication and management standpoint.

Responsibilities

• Oversee and manage multiple implementation projects within Cotiviti’s Professional Services Organization.
• Maintain responsibility for the entire lifecycle management for implementation projects - including business requirements definition, process and fit gap analysis, test plans, testing & implementation, go-live plans and post-implementation review, resource management (time, allocation, etc.), coordination and calendars, budget, status reporting, executive updates, issue management, risk management.
• Foster and maintain a healthy collaboration between teams, ensure transparent and strategic communication between teams and manage timely resolution of escalations.
• Develop and execute a comprehensive change management strategy to support process and technology adoption through the use of project management and organizational change management standards and best practices.
• Conduct impact assessments, stakeholder identification and analyses, and readiness evaluations working with the Cotiviti team and our customers to proactively identify risks and plan mitigations.
• Engage the right stakeholders at the right time and understand their needs in order to ensure operational readiness at the people and operations level. This will include training, communication, and engagement strategies to facilitate a smooth transitions across all stakeholders.
• Develop strong Cotiviti and customer relationships, take accountability for the people side of change and use that perspective to improve the quality of deliverables and reduce project risk.
• Review project artifacts to confirm alignment with project requirements, scope and timelines, identifying product enhancements as needed.
• Create and manage project and proposal plans, documentation, content, estimates.
• Coordinate with cross-functional teams, including delivery team, product development, customer support, and other teams, to ensure smooth implementation, integration and delivery of agreed upon solutions and scope and set up and follow triage process with internal departments to manage problem resolution process.
• Develop project plans by partnering with Customer and Cotiviti leads/stakeholder and monitor progress against these plans.
• Act as the primary point of contact for customers during the implementation and ensure consistently excellent delivery and effective communication.
• Build strong relationships with key customer stakeholders to understand their business needs, objectives, and expectations and leverage these to influence processes and other necessary aspects to ensure Customer success.
• Ensure that the implementation teams are aligned with customer requirements and agreed upon scope and that any deviations are promptly communicated and addressed using change control process. 
• Lead fit gap process and partner with Customer and Cotiviti stakeholders to understand and assess the underlying reasons for any gaps between customer expectations and the solution scope.

Qualifications

• Bachelor’s degree in Business Administration, Healthcare Management, Information Technology, or a related field; Master’s degree preferred.
• 8+ years of experience in project management, preferably within the healthcare software industry.
• Proven experience managing concurrent complex enterprise application implementation projects with multiple stakeholders.
• Strong understanding of healthcare industry standards, regulations, and practices.
• Excellent communication, negotiation, and interpersonal skills, with the ability to build and maintain strong customer relationships.
• Ability to work with cross-functional teams, technical architects, and policy makers.
• Experience in Organizational Change Management (OCM) and business transformation.
• Analytical mindset with the ability to identify, assess, and resolve issues effectively.
• Proficiency in project management tools and methodologies (e.g., Agile, Scrum, Waterfall).
• Technical background with Enterprise Applications is