Manager, Ticketing Operations (AUSL)

Named one of Sports Business Journal's Best Places to Work in Sports (2024, 2025), Front Office Sports' Most Impactful Sports Organizations (2024), and Fast Company’s Most Innovative Companies (2023), Athletes Unlimited owns and operates professional women’s softball, volleyball, and basketball leagues featuring world-class competition and fan experience. Athletes Unlimited stands out as an organization driven by the athletes that play in the leagues, with athlete representation on the company’s board of directors, each league led by a Player Executive Committee, and players sharing in long-term profits of the company, all while being proactive in shaping policies supporting the women that play in the league. Athletes Unlimited is the first professional sports league to be organized as a Public Benefit Corporation. For more information, visit AUProSports.com.

We provide our team of enthusiastic, collaborative innovators a next-generation workplace with unlimited PTO, competitive health insurance, professional development opportunities, and more so that we can build the future of professional sports. Are you Unlimited?

Athletes Unlimited is looking for a Manager, Ticketing Operations to oversee all aspects of ticketing operations for AUSL, ensuring seamless customer experiences, accurate reporting, and operational excellence across all ticketed events. This role will work closely with group and season ticket sales, marketing, finance, venue partners, digital fan engagement and third-party ticketing platforms to ensure proper event builds, smooth day-of-event operations, and high-quality service for all fans. This is a hands-on role that requires strong organizational skills, attention to detail, and the ability to lead processes from planning through execution. Travel to games and special events (approximately 20%) will be required. This position is full-time and reports to the Sr. Director of Ticketing.

RESPONSIBILITIES

• Ticketing Operations & Event Builds
• Lead the creation, management, and quality control of all ticketed events in the ticketing system(s) (single games, season, and special events).
• Collaborate with the group and season ticket sales team, marketing, digital fan engagement and box offices to ensure accurate ticket inventory, pricing, holds, and seating manifests.
• Oversee ticket fulfillment and distribution (mobile tickets, group orders, VIP access).
• Ensure compliance with league policies, venue requirements, and ticketing best practices.
• Customer Service & Fan Experience
• Serve as the primary point of contact for ticketing-related customer inquiries, escalations, and issue resolution.
• Build and maintain customer service standards, including response times and fan communication.
• Train staff and part-time game day box office personnel on ticketing procedures and fan engagement best practices.
• Reporting & Data Management
• Develop and maintain detailed reporting dashboards for ticket sales, inventory, and attendance.
• Analyze ticketing data to identify trends, opportunities, and areas for operational improvement.
• Deliver post-event reporting and insights to internal stakeholders and leadership.
• Game Day & Event Support
• Oversee on-site box office operations, including will call, ticket resolution, and walk-up sales.
• Partner with operations and security staff to ensure smooth ingress and fan flow.
• Troubleshoot ticketing issues in real-time during events.
• Collaboration & Leadership
• Work closely with sales, marketing, finance, and venue partners to align ticketing operations with overall business goals.
• Serve as a subject matter expert on ticketing technology and recommend process improvements.
• Support the Sr. Director of Ticketing with budgeting, vendor management, and strategic initiatives.

Requirements

• 4+ years of experience in ticketing operations, with a strong preference for those with prior experience in professional sports
• Expertise with major ticketing platform(s) (e.g., Ticketmaster, Paciolan, Fevo, etc.)
• Experience managing box office operations for multiple teams or events simultaneously
• Strong data analysis and reporting skills (Excel proficiency required)
• Excellent communication, organizational, and problem-solving skill
• Familiarity with CRM systems (Hubspot preferred)
• Passion for women’s sports and growing fan engagement at the grassroots level
• Knowledge of Google Suite products
• Ability to work nights, weekends, and holidays as required by the event schedule
• Willingness to travel up to 20% of the time

Benefits