Analyst, Portfolio & Intake – GMNS Intelligent Automation & Gen AI

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.

Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

Global Merchant Network Services (GMNS) has relationships with millions of merchant businesses, in more than 25 countries, and delivers over $200B in spend. The people, processes, and technology that support this vital function are evolving to improve the merchant experience and economics. The Global Strategy, Operations, & Performance (GSOP) team’s mission is to deliver a best-in-class premium merchant member experience that will get merchants to not only accept American Express, but openly welcome and recommend us to their customers.

The GMNS Intelligent Automation & Gen AI Incubator team plays a pivotal role in partnering across teams to reimagine end-to-end business solutions using intelligent automation and generative AI. These solutions will optimize business processes, drive performance, and expand revenue generation opportunities. 

The Analyst, Portfolio & Intake – GMNS Intelligent Automation & Gen AI will play an essential role in supporting the intake and discovery processes of the GMNS Automation.AI team including enabling key operational processes and strategic projects. This is an exciting opportunity to enable new and emerging technologies!

Key Responsibilities 

• Support the refinement and development of business use cases through collaboration with technical and business stakeholders to allow for consistent comparisons and prioritizations during the intake process
• Drive accountability for tight timelines and consistently follow-up on action items to ensure milestones are met
• Draft engaging communications and presentation materials for stakeholder and leadership forums
• Collaborate with the program management team to ensure timely updates are made to roadmaps and project status documents
• Support product discovery by partnering with the program team to ensure business requirements and associated value are documented
• Undertake planning activities to support the annual technology planning process for the automation and AI initiatives including ensuring that the team information is reflected accurately throughout both the annual planning process and quarterly roadmap updates
• Assist the team in developing strategic plans and sequencing of initiatives
• Contribute to the management and completeness of team documentation and artifacts by ensuring content is added and maintained across the teams' repositories 
• Stay abreast of the market and the enterprise to identify how best to leverage the value of emerging technologies, such as Generative AI
• Demonstrate a willingness to continually learn and continuously implement frameworks and process improvements within a dynamic environment
• Assist in documenting team processes and product development lifecycle 
• Candidates should be comfortable working on a smaller team and flexible/adaptable to take on new challenges in support of evolving priorities. 

Minimum Qualifications

• 2 years of experience in Busine