Principal Operations Lead, Process & Data Analytics

At Qualtrics, we create software the world’s best brands use to deliver exceptional frontline experiences, build high-performing teams, and design products people love. But we are more than a platform—we are the creators and stewards of the Experience Management category serving over 18K clients globally. Building a category takes grit, determination, and a disdain for convention—but most of all it requires close-knit, high-functioning teams with an unwavering dedication to serving our customers.

When you join one of our teams, you’ll be part of a nimble group that’s empowered to set aggressive goals and move fast to achieve them. Strategic risks are encouraged and complex problems are solved together, by passing the mic and iterating until the best solution comes to light. You won’t have to look to find growth opportunities—ready or not, they’ll find you. From retail to government to healthcare, we’re on a mission to bring humanity, connection, and empathy back to business. Join over 5,000 people across the globe who think that’s work worth doing.   Principal Operations Lead, Process & Data Analytics

Why We Have This Role

The Principal Operations lead acts as a consultant and process owner for partner operations, partner processing, and partner reporting (inclusive of pipeline, QPN program financial incentives, and ongoing business management like partner attach) . You are responsible for providing a wide range of strategic, analytical, and operational support across multiple global regions, partners, and sales teams. In this role you will be responsible for solving complex problems and generating data-driven insights that directly impact revenue and solve pain points within the sales and partner ecosystem.

How You’ll Find Success

• Data-oriented, with experience solving business problems using data tools and methodologies
• Continuous Improvement focused on identifying and fixing process gaps through process mapping, redesign, and implementation of new process flows and technology, and functional improvements.
• Self-starter with the ability to deeply learn our Partner Ecosystem and how it can help substantially drive our company growth in the medium- and long-term
• Innately curious with a drive to solve problems at their core, not just answer surface-level questions and apply band-aid fixes
• Able to collaborate with a variety of backgrounds across business and technical functions, both as partners and stakeholders
• Focused on results, even if that occasionally requires work outside traditional analyst job responsibilities
• Able to learn quickly and take initiative on new projects and initiatives from idea to execution.

How You’ll Grow

• Grow your data analysis, problem solving, and communication skills across while developing expertise in sales and go-to-market operations
• Learn how global ecosystem, sales, customer success, and marketing teams operate, and improve the data/systems/insights that drive growth
• Design processes and systems based on the insights you help uncover new revenue opportunities, reduce inefficient processes, improve partner and employee experiences, and drive accelerated operational excellence.
• Potentially to explore formal People Management in the next 1-3 years.

Things You’ll Do

• Help the ecosystem, leadership, and sales org operate more effectively by conducting quantitative research and improvements in key areas such as forecasting, pipeline management, partner performance, and opportunity management,
• Analyze and improve existing ecosystem processes, policies, reporting, and tools to help drive efficiency and accuracy in our overall operations.  
• Innovate proactively with your unique mix of data and business knowledge
• Democratize insights by partnering with systems, operations, and analytics teams to design and build data delivery mechanisms (dashboards, automated reports, etc.)
• Ensure data quality with automated, documented, tested data pipelines built in Python and SQL
• Build and maintain supporting process documentation, dashboards, and supporting content for various audiences that interact with Qualtrics Ecosystem.  

What We’re Looking For On Your Resume

• 5-7 years of experience designing and building dashboards and reporting used by diverse audiences across various data warehousing technologies (Redshift/Snowflake preferred) and system APIs (Salesforce, Qualtrics, Tableau, etc.)
• Experience conducting innovative research, process documentation and process improvements in a business context
• Experience collaborating with systems and operations teams to fully operationalize insights and democratize data
• Experience working wi