Senior Operations Engineer

Overview

It's an exciting time to join Fisher Investments; we're investing in the future of our firm's technology and information security. Our business is growing internationally, which emphasizes the need to build an unparalleled team that promotes future global growth through strategic solutions and progress. We are important to supporting our firm's diverse businesses, and we're excited to continue solidifying that foundation as we add more experienced technologists to our Technology team.

 

The Opportunity:

 

The Senior Operations Engineer oversees the effective installation and performance of advanced operating system hardware and software on Fisher Investment's Core Infrastructure. You will maintain, monitor, and analyze system components, make recommendations and implement changes. You will report to the Infrastructure Operations Team Lead.

 

The Day-to-Day:

• Oversee various technologies and solutions across the core Infrastructure environment end-to-end to effectively monitor and manage the reliability and stability of the products and solutions
• Manage the efficient daily operations and maintenance of the IT services with best practices, automation and orchestration capabilities to ensure effectiveness of the service
• Provide effective solutions and take end-to-end ownership to anticipate, prevent and solve issues
• Proactively identify areas for improvement and leads the effort in standardizing, streamlining, and enhancing processes
• Responsible for hardware lifecycle, application deployments, and providing root cause analysis of chronic or repeat incidents
• Manage adherence to predefined Service level agreements and providing necessary reporting to executive team
• Troubleshoot and configure various technologies within Fisher's Core Infrastructure
• Collaborate with Engineering Teams to gauge the effectiveness and efficiency of existing systems
• Implement strategies for improving or further using Infrastructure Systems
• Monitor system availability, performance, and service levels
• Resolve issues, alerts, and incidents in the daily Infrastructure Operations and Business Support Teams based on predefined service level agreements regarding network, telecom, and system availability, performance, and service levels (Tier 3 operational support)
• Oversee communication and coordination with users and other groups on lapse in services, performing root cause analyses, and receiving patching details and application deployment packages
• Escalate unresolved issues accordingly
• Provide international and 24/7 support via on-call duties and working a flexible off-hours schedule for planned and unplanned maintenance
• Be a mentor to engineers, providing assistance, guidance and training as require

Your Qualifications:

• 8+ years' experience in Information Technology; 6+ years' experience in Infrastructure and Operations
• Experience within Core Infrastructure
• Expert knowledge of monitoring Technology environments and solving availability, performance, and service level incidents
• Expert level working knowledge of Commvault
• Deep understanding of Commvault policy-drive backup/restore architecture and best practices
• Advanced Knowledge in issues related to Commvault Catalog databases, Storage Units, Policies, De-Duplication, and vStorage APIs
• Advanced skills in TCP/IP, Fiber Channel and SAN technologies
• Advanced knowledge in data center operations including handling tape library configuration and daily operations
• Advanced skills in supporting VMware virtual architecture and cloud virtualization
• Bachelor's degree in a technical discipline or equivalent combination of education and experience

Why Fisher Investments:

 

We work for a bigger purpose: bettering the investment universe. We take great pride in our inclusive culture, our learning and development framework customized for every employee, and our Great Place to Work Certification. It's the people that make the Fisher purpose possible, and we invest in them by offering exceptional benefits like:

• 100% paid medical, dental and vision premiums for you and your qualifying dependents
• A 50% 401(k) match, up to the IRS maximum
• 20 days of PTO*, plus 10 paid holidays (*17 days of PTO and 3 days of sick time for California employees)
• Family Support programs including 8 weeks Paid Primary Caregiver leave, adoption assistance and back-up child care
• Opportunity to participate in our hybrid work from home test. This program is a pilot test and subject to change. Based on tenure and performance eligibility, you will have the opportunity to work from home up to