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Job Details

The Senior Director of PSAO Operations will play a pivotal role in shaping the future of the network by driving strategic growth and enhancing brand positioning in the market. Reporting to the Vice President, Program Operations, this role will collaborate with internal stakeholders to identify new market opportunities, develop a comprehensive roadmap for future initiatives, and strengthen industry credibility. This individual contributor will primarily focus on PSAO Operations while also collaborating with other core services within the Community Pharmacy Solutions portfolio. As an individual contributor, this role requires a strong industry thought leader who effectively communicates complex information to diverse stakeholders, leads change management, and drives innovative growth opportunities.

Key Responsibilities

• Identify and quantify new market opportunities for PSAO expansion by analyzing market trends, competitive landscape, and regulatory changes. Explore innovative service offerings and partnerships to inform strategic decisions and drive proactive brand management.

• Strengthen industry credibility through media appearances, articles, and social media, promoting Elevate Provider Network to drive visibility and engagement while implementing a strategy that delivers compelling value propositions.

• Enhance stakeholder relationships through effective communication, collaboration, and regular feedback sessions to assess satisfaction and inform strategic initiatives.

• Develop and deploy comprehensive go-to-market plans for core programs and initiatives, including strategy, messaging, training, implementation, and performance evaluation. Oversee related technology integration initiatives to enhance customer experience, engagement, and operational efficiency.

• Utilize data and analytics to inform decision-making, drive performance improvements, and track key performance metrics. Provide regular updates to leadership and prepare comprehensive reports on solution performance, strategy, and initiatives.

• Build and maintain strong relationships with key stakeholders, including member pharmacies, healthcare providers, industry partners, and regulatory bodies. Ensure effective collaboration and communication.

• Represent the Elevate Provider Network at industry conferences, events, and meetings to promote the organization and its initiatives.

• Perform related duties as assigned, demonstrating flexibility and a commitment to organizational success.

Requirements

• Broad training and experience in managed care, pharmacy benefit management, and the retail pharmacy industry.

• Bachelor's degree in business administration, Healthcare Management, or a related field; advanced degree (MBA, MHA) preferred.

• Minimum of twelve (12) years’ experience in pharmacy, managed care, or healthcare operations, with at least five (5) years in a senior leadership role.

• Proven experience in developing and executing strategic plans, communication strategies, and change management, demonstrating a successful track record in implementing new initiatives.

• Excellent strategic and critical thinking skills, with exceptional written and verbal communication abilities.

• Deep understanding of regulatory and compliance requirements, market trends, and operational best practices in the pharmacy industry.

• Proficiency in data analytics to drive decision-making and report performance metrics to senior management.

• Experience in conducting market research to identify emerging trends and inform strategic direction.

• Understanding of budgeting, financial forecasting, and resource allocation to ensure profitable operations.

• Strong people and networking skills with a customer-centric mindset, enabling the ability to build and maintain relationships with diverse stakeholders.

• Flexibility to travel and work outside regular business hours as needed.

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What Cencora offers

We provide compensation, benefits, and resources that enable a highly inclusive culture and support our team members’ ability to live with purpose every day. In addition to traditional offerings like medical, dental, and vision care, we