Director of Operations

The Massachusetts Department of Public Health (DPH) Public Health Hospital System (PHHS) is seeking a dynamic Director of Operations to play an essential leadership role in advancing the Bureau’s strategic vision by driving efficiency, standardization, and innovation across four hospitals. This position fosters collaboration across interdisciplinary teams, ensuring seamless integration of best practices, policy development, and program implementation. Serving as a key liaison with interagency partners, the Director of Operations works to align financial, technological, and operational initiatives with the Bureau’s mission while enhancing hospital effectiveness and resource management.

With oversight of hospital finance, facilities, and technology initiatives including Electronic Health Record and staffing software implementations, this role is instrumental in optimizing hospital operations. By building strategic relationships with key governmental departments, the Director of Operations champions problem-solving initiatives, facilitates budget planning, and ensures equitable resource allocation to meet patient care and facility maintenance needs. This is a unique opportunity to lead large-scale operational improvements, drive impactful change, and contribute to the long-term success of the Bureau’s healthcare system.

Duties and Responsibilities (these duties are a general summary and not all inclusive):

• Provide leadership in interdisciplinary program planning, policy development, and implementation across four hospitals, ensuring alignment with the Bureau Director’s strategic vision.
• Serve as a liaison with interagency partners, advocating for hospital interests and coordinating centralized services in human resources, procurement, IT, revenue/billing, and capital asset management.
• Oversee hospital finance operations, including budget planning, fiscal monitoring, and strategic resource allocation to ensure financial sustainability and program efficiency.
• Lead the implementation and integration of hospital-wide technology initiatives, including Electronic Health Records, staffing and scheduling software, and policy management systems.
• Establish and chair executive meetings with hospital COOs to drive standardization and operational improvements across the system.
• Direct system-wide facilities oversight, ensuring timely and effective maintenance, repairs, and emergency response across hospital facilities.
• Assess and standardize policies and procedures to enhance operational efficiency while conducting impact analyses to optimize hospital performance.
• Collaborate with executive leadership to realign resources, improve service delivery, and implement operational initiatives in response to department and secretariat policies.
• Analyze hospital financial data and operational reports to identify risks, recommend strategic funding allocations, and advocate for program retention or expansion.
• Facilitate problem-solving and decision-making by fostering collaboration across Bureau programs and external agencies.
• Communicate operational improvements, best practices, and system-wide efficiencies to key stakeholders, ensuring alignment with evolving strategic objectives.
• Lead initiatives to maximize program and service effectiveness, particularly in response to budgetary constraints or shifting healthcare priorities.

Preferred Qualifications:

• Extensive knowledge of senior-level management principles and best practices in healthcare delivery, including planning, organizing, directing, and decision-making.
• Strong leadership and supervisory skills, with t