IT Support Engineer, Senior

General information

Country United States State Georgia City Alpharetta Job ID 46155 Department Information Technology Experience Level MID_SENIOR_LEVEL Employment Status FULL_TIME Workplace Type On-site

Description & Requirements

Infor is hiring a Senior IT Support Engineer who will be responsible for assisting corporate employees with ‘client side’ technology, including PC maintenance, peripheral support, mobile phone support, audio/visual tools, troubleshooting, management of software and management of company assets. This person will perform installation, configuration and upgrade tasks that may require some research and analysis. This person should have knowledge of Windows /macOS Laptop maintenance and their operating systems
A Day In the Life Typically Looks Like:

• Assists corporate employees with ‘client technology’ problems and requests. 
• Responsible for the day-to-day maintenance of company’s PCs/laptops. 
• Performs installation, configuration, and upgrade tasks. 
• Serves as troubleshooter on PC problems on all levels. 
• Researches and evaluates hardware and software updates.
• Responds to requests and serve as troubleshooter on various problems. 
• Assists corporate employees with audio visual problems and requests. 
• Assists corporate employees with the use of video conferencing solutions.

Basic Qualifications:

• Prior experience working in a corporate environment handling IT Support.
• Experience with MAC and PC.
• Prior AV experience.
• Must be able to lift 50 lbs.

Preferred Qualifications:

• Bachelors degree in IT or related field.
• Any IT related certifications, i.e Cisco Certified Network Associate (CCNA).

About Infor
Infor is a global leader in business cloud software products for companies in industry specific markets. Infor builds complete industry suites in the cloud and efficiently deploys technology that puts the user experience first, leverages data science, and integrates easily into existing systems. Over 60,000 organizations worldwide rely on Infor to help overcome market disruptions and achieve business-wide digital transformation. For more information visit www.infor.com 
Our Values
At Infor, we strive for an environment that is founded on a business philosophy called Principle Based Management™ (PBM™) and eight Guiding Principles: integrity,