Jobs and Careers

Program Director, Trauma Service Line (Hybrid)

System Services Building West, United States, United StatesRemotefull_timeVerifiedPosted 2 Jun 2026

About the role

At Memorial Hermann, we pursue a common goal of delivering high quality, efficient care while creating exceptional experiences for every member of our community. When we say every member of our community, that includes our employees. We know that when our employees feel cared for, heard and valued, they are inspired to create moments that exceed expectations, while prioritizing safety, compassion, personalization and efficiency. If you want to advance your career and contribute to our vision of creating healthier communities, now and for generations to come, we want you to be a part of our team.

Job Summary

Position is responsible for leading, directing, and supporting strategic and operational initiatives for an assigned Service Line by working in collaboration with care delivery sites, regional administration, management teams, and medical staff in accordance with established goals and benchmarks. Additionally, responsible for partnering with business development to ensure successful implementation of strategic plans in order to achieve business objectives and enhancing existing lines of business by establishing relationships with physicians, customers, and patient relations. The Program Director of Service Line will operate with accountability to the Vice President of the Service Line, SVP of the Service Line, Care Delivery Site Executives, Ambulatory Executives, MHMG and Post-Acute care networks.

Job Description

Desired Skill Sets:

Must be a nurse with a BSN to be considered for this position
Must have trauma program management or trauma director experience
Prefer a nurse with level 1 or level 2 trauma center experience
Candidate who has completed TOPIC is a plus
Quality experience highly preferred
Experience working with trauma registry software

MINIMUM QUALIFICATIONS

Education: Bachelor’s degree in Business Administration or a related field; Master’s preferred.

Licenses/Certifications: (None)

Experience / Knowledge / Skills:

Eight (8) to ten (10) years of healthcare experience working in a clinical setting and five (5) years of management experience.
Demonstrated ability to communicate effectively (verbal and written) with all levels of staff.
Ability to lead and implement change.

PRINCIPAL ACCOUNTABILITIES

Develops monitors and directs system-wide initiatives in an assigned key service line ensuring the highest quality care is delivered; identifies needs of participating facilities and service line initiatives and provides for accordingly; remains available, accessible and visible to senior management; recognizes achievements and accomplishments and provides ongoing feedback on performance.
Analyzes and establishes business strategy, adhering to system and facility strategic goals; develops strategic business plans and performs operational analysis; stays up-to-date on new developments in the field and incorporates such in the scope of services; reviews facility policies, procedures, and systems; complies with all applicable regulatory requirements and standards; conducts appropriate promotional activities and participates in system marketing activities.
Participates in overall service line strategic planning initiatives while serving as the conduit between the key campus leadership and the system strategic planning and service line leadership personnel to ensure continuity and execution. Demonstrate leadership by supporting the medical staff in the service area to achieve growth initiatives, quality outcomes, operational improvements and patient satisfaction.
Develops and monitors strategic action plans to include medical staff development, growth and other strategic and operational issues as directed by the Vice President of the Service Line in cooperation with care delivery site leadership. Assures that revenue, contribution margin, quality metrics and growth initiatives meet or exceed budget; prepares and submits reports; forecasts and suggests corrective action to address negative variances; identifies and proposes capital budget items appropriately.
As directed, supports a state of constant regulatory readiness and continuous compliance with applicable standards for specified service line.
As directed, stays abreast of changes in rules and regulations and supports implementation where applicable to care delivery sites.
Identifies quality improvement opportunities based on evidence based clinical practices and third-party benchmarking organizations (US Ne