Rehadapt NA - Mounting Support Consultant

Why join us? 

We’re on a mission to empower people with disabilities to do what they once did or never thought possible. As the world-leader in assistive communication solutions, we empower our customers to express themselves, connect with the world, and live richer lives.  
 

At Tobii Dynavox, you can grow your career within a dynamic, global company that has a clear, impactful purpose - with the flexibility to also do what truly matters to you outside of work. What’s more, you’ll be part of a work culture where collaboration is the norm and individuality is welcomed. 

As a member of our team, you’ll have the power to make it happen. You’ll solve challenges, deliver solutions and develop new, efficient processes that make a direct impact on our customers’ lives. 

 The Mounting Support Consultant at Rehadapt North America serves as the go-to expert for delivering innovative mounting solutions that empower individuals with disabilities to interact with their world. This role combines technical problem-solving with relationship-focused interactions and involves close collaboration with clinicians, caregivers, resellers, and end users to identify and implement the most effective solutions. Responsibilities include responding to customer inquiries, providing detailed product support and training, and supporting consultative sales efforts. By leveraging technical expertise and strong interpersonal skills, the representative ensures customer satisfaction, identifies and creates new sales opportunities, and guides clients toward the most appropriate mounting solutions for assistive technologies.

Key Responsibilities

• Provide high quality technical support for mounting recommendations, installations and troubleshooting via video calls, phone calls and email/chat, 

• Create personalized product quotations meeting customer needs and requests,  

• Collaborate with our German based VMS Team to provide customized mounting proposals through our Virtual Mounting Service,  

• Conduct product demos, in-services, trainings, and webinars to demonstrate Rehadapt’s product offerings and features,  

• Build and maintain strong relationships with resellers and key stakeholders (SLPs, PTs, OTs, teachers, AT professionals) serving as a trusted advisor and technical resource, 

• Arrange product repairs/returns, when necessary,  

• Attend trade shows, conferences, and trainings as needed to promote brand awareness,  

• Prepare expense and special projects on a timely basis, 

• Perform various other tasks as assigned.

Minimum Qualifications Required

Education and Experience

• Bachelor's degree preferred, associate degree with equivalent experience considered.   

• 2-3 years’ experience in technical support, inside sales or consultative selling (preferably in the healthcare, medical device, or assistive technology industry)  

• Clinical experience (SLP, PT, OT, AT, Rehab Engineer) a plus  

Certifications or Licensure

• None 

Communication Skills

• Strong interpersonal, collaboration and teaming skills 

• Listening, verbal and written communication skills