Contact Center Supervisor - Free Healthcare Benefit for Entire Family!

At Redirect Health, we’re on a mission to make healthcare accessible and affordable for everyone. We are currently accepting applications for a Contact Center Supervisor.

Are you a leader who thrives in a fast-paced environment and is passionate about delivering exceptional service? We’re looking for a Contact Center Supervisor to oversee and ensure seamless care coordination for our members. This is an opportunity to make a direct impact, manage workflows, resolve escalations, and support a high-performing team—all while helping people access the care they need.

Why Join Us?
We’re redefining healthcare by removing the financial burden for our team members and their families. Here's what FREE healthcare means for you:

• No premiums
• No co-pays
• No deductibles
• No out-of-pocket maximums

That’s right—your entire family gets access to comprehensive, free healthcare. It’s our way of ensuring you can focus on what matters most—your health and well-being.

What You’ll Do as a Contact Center Supervisor:

• Team Leadership & Supervision: Manage and support the team, providing guidance, coaching, and real-time problem-solving.
• Operational Oversight: Ensure that all care coordination activities run smoothly, including appointment scheduling, member inquiries, and care navigation.
• Escalation Management: Address and resolve member and provider escalations promptly, collaborating with internal teams when necessary.
• Process Improvement: Identify and implement efficiencies in care logistics to enhance the member experience.
• Communication & Reporting: Provide operational updates, report key metrics, and document any critical issues for weekday leadership teams.
• Compliance & Quality Assurance: Ensure all team activities align with company policies, HIPAA regulations, and member service standards.

What We’re Looking For:

• Experience: 2+ years in a supervisory or leadership role, preferably in healthcare, customer service, or care coordination.
• Skills: Strong leadership, problem-solving, and decision-making abilities. Excellent communication and interpersonal skills.
• Availability: Must be able to work weekends and respond to urgent matters as needed

What You’ll Earn:

• Pay starts at $55,000 salary
• FREE Healthcare Benefit for You and Your Family – No payroll deduction.
• Dental & Vision Insurance.
• Paid Sick & Vacation Time.
• Access to a 401K saving plan after 6 months.