Food and Beverage - Cook Lead

Hornblower Group is a global leader in experience and transportation. Spanning a 100-year history, Hornblower Group’s portfolio of international offerings includes water- and land-based experiences and ferry and transportation services. City Experiences, Hornblower Group’s premier experience division, offers dining and sightseeing cruises and walking and food tours through the City Cruises, Walks, and Devour brands. City Ferry, part of Hornblower Group’s Ferry and Transportation Division, is the largest private operator of high-speed passenger and vehicle ferries in the United States, carrying more than 10 million passengers annually and operating services including NYC Ferry, Puerto Rico Ferry, and other regional ferry systems. Hornblower Group’s subsidiaries include Hornblower Marine, which provides vessel outhaul and maintenance services at Bridgeport Boatworks in Bridgeport, Connecticut, and Seaward Services, Inc., a full-service shipping, waterfront logistics and management company that specializes in the operation and maintenance of government and commercial vessels. Additionally, Anchor Operating System, LLC, a Hornblower Group subsidiary and independent entity, provides reservation, ticketing and website integration services for clients in the transportation, tourism and entertainment industries. Today, Hornblower Group’s global portfolio covers over 10 countries, over 50 U.S. cities and serves more than 20 million guests annually. Headquartered in Orlando, Florida, Hornblower Group’s additional corporate offices reside in San Francisco, California; Boston, Massachusetts; Chicago, Illinois; London, United Kingdom; New York, New York; Dublin, Ireland; and across Ontario, Canada. For more information, visit hornblowercorp.com.


Position Summary:
About us:
City Experiences’ passion is to provide amazing experiences on land and water. Our 40-year success through organic growth and acquisitions has resulted in a portfolio of over 25+ brands that welcome upwards of 30 million guests/riders annually. If you’re an enthusiastic team player who thrives in an environment where communication, creativity, and cooperation are encouraged, this may just be the opportunity for you.
About you:
The right person will be adaptable, dynamic, and embody City Experiences’ RESPECT Service System.
About the opportunity:
Inspired by a commitment to excellence, the service team at City Cruises creates unforgettable memories for our guests. A successful kitchen manager participates in managing back-of-the-house cruise execution to ensure consistently high levels of quality, service and customer sanitation satisfaction while maintaining a high level of profitability.
Duties & Responsibilities:
Acts as the on-duty kitchen manager for cruises and manages the kitchen staff to ensure adherence to procedures detailed in the Product Management Guide and Galley Operating Manual.
· Ensures that all staff consistently follows and adheres to all health department sanitation codes and requirements thereby maintaining the Company’s strict standards of sanitation.
· Maintains close liaison between the kitchen and other departments including the front-of-the house.
· Recommends and executes approved programs that improve the level of service and product quality.
· Executes other projects as assigned by management.
· Acts as the on-duty kitchen manager for cruises and manages the kitchen staff to ensure adherence to procedures detailed in the Product Management Guide and Galley Operating Manual.
· Participates in training of all new kitchen staff.
· Participates in scheduling kitchen staff according to staffing matrix.
· Adheres to Company’s performance management guidelines for all discipline and termination situations.
· Provides input to the Executive Chef and F&B Director with regard to the development/career growth plans for each kitchen staff members.
· Recommends to the Executive Chef & F&B Director the promotion of kitchen staff members.
· Develops positive working relationships with city department heads and peers.
· Participates in the development strong teamwork within the staff.
· Helps develop and execute shipmate incentive programs.
· Resolves guest service issues, in conjunction with the on-duty Restaurant Manager, exercising diplomacy in keeping with company objective of customer retention.
· Participates in implementing and maintaining effective safety programs in conjunction with the Marine Operations Department.
· Maintains high standards of sanitation in accordance with OSHA standards.
· Participates in monitoring and controlling all costs associated with the operation of the kitchen in accordance with budget.
· Participates in the inventory process to ensure adequate stock.
· Participates in processing all invoices in a timely manner to maximize corporate rebate program.
· Participate