Medical Scheduler

The Scheduling Specialist is responsible for managing patient referrals and visit schedules. Assigns patient assessments and other visits as ordered by the physician using an online scheduling system. Collaborates with the Team Leader to identify clinicians with the appropriate experience and skill set to match patient needs.

 -Utilizes EMR and scheduling tools to efficiently schedule all visits with field staff taking into account business needs, patients’ needs and employee needs

-Processes workflow for requested scheduled, missed, rescheduled, reassigned, declined, and delivered visits.

-Monitors Pending Referrals daily and assigns licensed professional (LP) and patient care manager for all SOC visits.

-Communicates daily with field staff regarding any visits unaddressed in late, pending, or incomplete status for resolution as appropriate.

-Runs Scheduling Request Report daily, completes requests as appropriate for Medicare week. Monitors productivity and distribution of regular visits for caregiver optimization, communicates with team leader as appropriate.

-Reviews Unverified Visit report daily. Communicates directly with field staff, patient care manager, clinical director as needed.

-Monitors action screen and processes all assigned tasks, coordination notes, admin tasks in a timely manner.

-Assists in coordination of scheduling and tracking all supervisory visits and therapy reassessment visits, as required per regulatory requirements.

-Attends and participates in annual in-service programs, workshops, continuing educational programs, seminars, etc.

-Communicates professionally with all employees and external contacts (physicians, referral sources, etc.

-All other duties as assigned. 

Education Requirements

• High school education or equivalent

Experience Requirements

• Minimum one year of scheduling experience in health care setting using an online scheduling system is preferred.

Skill Requirements

• Exceptional organizational, customer service, communication, and decision making skills required.

• Working knowledge of state and federal regulations governing OASIS visits, supervisory, and reassessment visits

 LHC Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.
At LHC Group we are proud to offer benefits that support your physical and emotional wellbeing. Review LHC Group's comprehensive benefits and perks: https://bit.ly/LHCGBenefits

Caretenders a part of LHC Group family of providers – the preferred post-acute care partner for hospitals, physicians, and families nationwide. We deliver high-quality, cost-effective care that supports our patients when and where they need it. From our home health, hospice, and community-based services to inpatient care at our clinics and hospitals, our mission is to reach more patients and families with effective and efficient healthcare. More hospitals, physicians, and families choose LHC Group because we are united by a single shared purpose: It's all about helping people.