Service Center Director

Description

Are you a self-motivated sales professional that enjoys leadership and management? Are you looking for a new full-time opportunity with a reputable company and room for professional growth? When is the last time you had FUN at work? 

If you want a challenging but exceptionally rewarding career with lots of upside potential, then you MUST keep reading!

WHAT IS THE IDEAL CANDIDATE?

The ideal candidate will be passionate about sales, passionate about generating new leads, and possess excellent communication skills. You will drive business growth by promoting and selling our high-quality funeral products to customers in your designated territory. Servicing our existing customers and generating new leads by visiting potential customers will be crucial. The Starmark Local Service Center Director will direct and coordinate activities in fulfilling immediate and weekly funeral professional product needs from a Local Service Center. This includes taking and processing orders, preparing and sending correspondence and marketing materials, ordering and managing inventory (including the loading/unloading and delivery of product), ensuring website accuracy, and ensuring customer needs are fulfilled on a daily and weekly basis. The Director will adhere to excellent service standards to maintain high customer satisfaction. You will receive direct support from the Vandor Funeral Products Support Team in Richmond, IN.

ABOUT STARMARK LOCAL:
This Starmark Local position is located in Pleasant Prairie Wisconsin. With roots dating back to the early 1970's, Starmark Local officially began in 2020 as a white glove delivery service bringing Starmark's renowned cremation and funeral products directly to the doors of our customers. Starmark Local has experienced tremendous growth since originally established; however, one thing remains the same- an unwavering commitment to constantly improve, innovate and provide sensible solutions to the ever-changing landscape of the funeral industry. Our number one priority is serving people. Our Team Members and loyal customers work seamlessly together to ensure that we are supporting families in providing a dignified and meaningful goodbye to their loved ones.

Starmark Local is a division of Vandor, a $50+ million, privately held manufacturer headquartered in Richmond, Indiana that is 200+ Team Members strong. We are proud to offer our team competitive salaries, great benefits, and career development opportunities. Please do not hesitate to contact us for more information. We would love to speak with you about joining our Team!

Are you up for the challenge? Do you want to make a difference in the lives of others? If you possess the skills and drive to be the Director of this location, then apply today! 

Requirements

ESSENTIAL DUTIES & RESPONSIBILITIES:

· Leads and directs the Service Center location while guaranteeing exceptional customer service standards.

· Actively grows the customer base in all target delivery zones through cold calling, site visits and other means.

· Works as a commercial driver when necessary. 

· Accurately collects, records and communicates valid and complete data at all times, including but not limited to: relaying information to headquarters, inputting information into established computer programs and maintaining customer files using a CRM system in coordination with Customer Service.

· Manages and maintains a warehouse up to 10,000 square feet.

· Hires and trains personnel and otherwise grows the business at their own profit and loss, so long as quality and service standards for the customer are not impacted.

· Builds sustainable relationships and trust through open & interactive communication with other Team Members, Vandor Funeral Products organization, competitors and funeral professionals and their staff.

· Ensures a message of good quality and ethics to Funeral Directors, Crematory Operators, competitors, and the public.

· Identifies and assesses customers' needs to achieve satisfaction.

· Holds responsibility for all facets of customer satisfaction from start to finish, including responding to requests for information, identifying customer needs, implementing best possible solutions, processing orders, and coordinating with drivers to ensure on-time delivery.

· Resolves any customer complaints or issues promptly by acting as a liaison between internal departments and the customer, coordinating customer refunds and/or exchange of goods if necessary. 

· Prepares BOLs and appropriate shipping documents as well as transmission of advanced shipping notices (ASN), etc. when required.

· Maintains customer files and information in ERP and CRM programs in coordination