Product Business Operations ~ Cybersecurity

Job Description:

Key Responsibilities 

Product Strategy & Vision (Operational Alignment) 

• Collaborate closely with product managers to understand and align operational activities with strategic product initiatives and vision. 

• Provide operational feasibility insights and impact analyses to support product decision-making. 

Product Lifecycle Management 

• Design, document, and continuously improve product lifecycle processes—from ideation and intake through launch, enablement, maintenance, and end-of-life. 

• Coordinate product launch readiness across offering, delivery, marketing, and enablement stakeholders. 

• Ensure all required documentation, templates, checklists, and operational guides are regularly reviewed and updated. 

Backlog & Prioritization 

• Own the product backlog, supporting product managers in prioritization by strategic value, effort, and market need. 

• Facilitate backlog grooming sessions and ensure stakeholders’ input from sales, delivery, customer success, and partners is captured and actionable. 

Modular & Scalable Architecture Coordination 

• Partner with architecture and engineering teams to ensure operational readiness for modular cybersecurity service components. 

• Ensure operational processes and tooling scale with the evolving modular service architecture. 

Feature Lifecycle Management Support 

• Support tracking of feature lifecycles to enable smooth introductions of new product capabilities and phased sunsets of legacy features from an operational perspective. 

Data Analytics & Reporting 

• Maintain dashboards and reporting templates for KPIs (adoption, churn, margin, NPS, operational health). 

• Aggregate and analyze metrics, providing regular performance reports to the offering leadership team. 

• Track the progress and outcomes of product initiatives and support data-driven decision making. 

Operational Enablement & Process Optimization 

• Identify workflow bottlenecks and drive process improvements that accelerate time-to-value. 

• Lead regular retrospectives, capturing lessons learned and implementing best practices. 

• Develop and deliver onboarding/training materials for new team members and stakeholders. 

Operational Insights for Service Design & Innovation 

• Analyze operational data and feedback to identify opportunities for service design improvements. 

• Collaborate with product management to integrate operational lessons learned into innovation roadmaps. 

Feedback Loop to Research & Development 

• Serve as a conduit for operational insights and incident trends, channeling feedback to R&D and engineering teams. 

Customer Experience Support & Adoption Facilitation 

• Coordinate operational support for customer experience strategies, ensuring smooth onboarding, adoption, and issue resolution. 

Vendor and Technology Partner Coordination 

• Manage communications and coordination with technology partners and vendors to ensure product supportability and continuity. 

Cross-Functional Collaboration 

• Facilitate communication and handoffs between product, delivery, enablement, sales, and partners to ensure smooth operationalization of new products and changes. 

• Support executive reporting, compliance documentation, and incident management related to product operations. 

Operational Delivery & Service Excellence 

• Own quality assurance for post-launch handoff including documentation, support readiness, and compliance. 

• Coordinate incident and problem manage