Field Service Technician III

OVERVIEW 

AV is a leading provider of advanced technologies for the defense and security sectors, specializing in RF systems, embedded systems, and integrated solutions. We are dedicated to safeguarding our clients by delivering innovative and reliable security and defense technologies. We are seeking a highly skilled Field Service Technician to lead and support the deployment, maintenance, and optimization of our systems at customer sites. In this role, you will play an essential part in ensuring system reliability, customer satisfaction, and operational success. 

The Field Service Technician will be responsible for the installation, configuration, troubleshooting, and maintenance of various systems at customer locations. Reporting to the Senior Field Service Manager, the candidate will work closely with customers, providing technical expertise, ensuring system functionality, and delivering outstanding customer support. 

CITIZENSHIP & CLEARANCE 

• We can only accept applicants that are US Citizens. 

JOB OVERVIEW 

• Support the installation, configuration, and testing of security and defense systems at customer sites, ensuring compliance with project specifications and quality standards. 

• Provide advanced troubleshooting and diagnostics to resolve technical issues efficiently, minimizing system downtime. 

• Conduct routine and preventive maintenance, including system updates, inspections, and performance optimization. 

• Collaborate with project managers, customers, and internal teams to ensure seamless system integration and deployment. 

• Deliver comprehensive on-site training to customers on system operation, maintenance, and troubleshooting. 

• Serve as a point of contact for customer inquiries, ensuring prompt and professional resolution of concerns. 

• Maintain detailed records of field service activities, including installation reports, maintenance logs, and troubleshooting documentation. 

• Generate and present detailed reports to customers and internal stakeholders, summarizing system performance, issues, and resolutions. 

• Work closely with the Senior Field Service Manager to coordinate advanced field service activities and contribute to process improvement initiatives. 

• Conduct quality assurance checks to verify adherence to company standards and customer requirements. 

• Provide remote technical support as needed, leveraging expertise to address customer issues effectively. 

• Stay updated on the latest technologies and advancements, applying knowledge to enhance system performance and customer satisfaction. 

REQUIRED EXPERIENCE & EDUCATION 

• High school diploma or equivalent required; technical certifications or an associate degree in electronics or a related field is preferred. 

• Minimum of 2 years of experience in the installation, configu