SVP, Client Success

<p>&nbsp;</p> <p><strong>Job Title: SVP, Client Success</strong></p> <p><strong>Location:</strong> Remote - US Only</p> <p><strong>About InMarket</strong></p> <p>Since 2010, InMarket has been the leader in 360-degree consumer intelligence and real-time activation for thousands of today’s top brands. Through InMarket's data-driven marketing platform, brands can build targeted audiences, activate media in real time, and measure success in driving return on ad spend. InMarket's proprietary Moments offering outperforms traditional mobile advertising by 6x.* Our LCI attribution platform, which won the MarTech Breakthrough Award for Best Advertising Measurement Platform, was validated by Forrester to drive an average of $40 ROAS for our clients.&nbsp;</p> <p>*Source: Wordstream US Google Display Benchmarks for Mobile Media</p> <p><strong>About the Role</strong></p> <p>We are hiring a Senior Vice President, Client Success to own the post-sale engine of the business. This is a single point of accountability for how clients experience us after the contract is signed; across Activation, Measurement, and Audiences.</p> <p>The right person has scaled a client-facing organization through stage transitions; from heroics to systems and knows how to do it without breaking the relationships that carried the company to this point.</p> <h1><strong>Scope and Structure</strong></h1> <table> <tbody> <tr> <td> <p><strong>Function</strong></p> </td> <td> <p><strong>What this leader owns</strong></p> </td> </tr> <tr> <td> <p><strong>Client Operations</strong></p> </td> <td> <ul> <li>Campaign and program delivery, onboarding, implementation, and QA</li> <li>Service-level definition and adherence; escalation management</li> <li>Capacity planning, workflow design, tooling, and automation</li> <li>Delivery margin and cost-to-serve</li> <li>Monthly delivery and billing reconciliation</li> </ul> </td> </tr> <tr> <td> <p><strong>Account Management</strong></p> </td> <td> <ul> <li>Retention, renewal, and expansion across the client base</li> <li>Account planning, lifecycle touch points, and executive relationship coverage</li> <li>Growth targets by business line and by account tier</li> <li>Voice-of-client feedback into product and commercial strategy</li> <li>Financial data integrity, CRM hygiene, forecasting precision</li> </ul> </td> </tr> <tr> <td> <p><strong>Cross-Line Integration</strong></p>