Senior Manager, Charging

Here at Scout Motors, we're carrying forward the heritage of one of the most iconic American vehicles in history. A vehicle dating back to 1960. One that forged the path for future generations of rugged SUVs and will do so once again.

But Scout is more than just a brand, it’s a legacy steeped in a culture of exploration, caretaking, and hard work.

The Scout brand is all about respect. Respect for the environment by developing electric vehicles with the capability to get you to any location. Respect for the past and the future by taking an iconic American brand that hasn’t been around for a while, electrifying it, digitizing it, and loading it with American innovation. Respect for communities by creating a company that stands for its people and its customers. And respect for both work and play, with vehicles that are equally at home at a camp site, a job site, or on a Tuesday commute.

At Scout Motors, we empower our talented, inclusive, and entrepreneurial teams to innovate. What makes a Scout employee? Someone who is a visionary and a leader, who seeks new paths and shares lessons learned. A knowledgeable doer who collaborates across the company to build better. A go-getter with unrivaled passion.

Join us at Scout Motors and be part of shaping the future of transportation. If you're ready to drive change and make history, apply now!

What you’ll do

Become part of an iconic brand that is set to revolutionize the electric pick-up truck & rugged SUV marketplace by achieving the following:

• Develop and execute a comprehensive strategy for public charging offers, high power charging, eMSP/CPO partnerships, home charging & Scout facilities charging. Maintain these products and services on an ongoing basis to ensure competitiveness and the highest customer satisfaction.
• Drive and coordinate cross-functional charging projects with Scout R&D, Finance, Product Marketing, retail operations, and other functions necessary to build, launch, and profitability operate public charging and energy offers.
• Develop a cohesive charging strategy that encompasses public charging features (incl. dynamic POIs, Plug n Charge, AutoCharge, and eMSP services). Work with key Product & Connected Services stakeholders to ensure a competitive offer for Scout drivers.
• Support the key liaison between the Rivian/VW tech JV and Scout motors development team on technical integrations for public charging features.
• Manage Scout & supplier relationships to ensure the successful launch of public/home charging features & mobile payments.
• Develop a unified Scout wallet to ensure that our drivers can have a seamless payment experience at any public charging station.
• Work cross-functionally with Digital Products, Energy Systems, JV, Product Marketing, & Purchasing teams to define the public charging strategy & lead the vendor selection process that results in meeting customer satisfaction objectives & KPIs.
• Develop a Smart Charging plan that includes partnering with key utility aggregators and working with internal stakeholders to ensure a seamless customer experience.
• In collaboration with Scout Architecture & Construction and Retail Operations, define the Scout Motors retail charging requirements, equipment specifications, operating guidelines, and charging capacity calculations, ensuring a reliable, connected, and cost-effective retail/service charging environment.
• Analyze the annual throughput at each Scout retail location to ensure that the charging needs for new vehicle deliveries and service vehicles are sufficient. Monitor growth of sales and the car park and adjust charging needs as necessary.
• Aligned with Purchasing, lead the vendor selection for our preferred retail and facilities charging partner, while ensuring installations meet key milestones at each facility.
• Collaborate with Scout Customer Support to anticipate customer charging questions and issues, preparing thorough and accurate documentation for scaled problem-solving utilization by Customer Support agents; serve as an escalation resource, including in-field issue identification, for Scout Customer Support.
• Collaborate with Scout Customer Support to anticipate customer public charging questions and troubleshoot issues effectively and consistently.
• Define KPIs to measure network effectiveness, uptime, and customer satisfaction. Work with the data products team to develop a dashboard to monitor these KPIs and share the data with key stakeholders and partners.
• Manage the lifecycle of charging products & services, from concept ideation to execution and production. Ensure proper budgets are set for the annual planning round, while adjusting revenue forecasts as market conditions evolve.
• Monitor KPIs and drive key product lifecycle improvements to ensure hi