Director of Success

<p><strong><span style="font-size: 18pt;">Director of Success</span><br></strong></p> <p><strong>Who Connecteam Is:</strong></p> <p>Connecteam is the leading platform for managing deskless teams, trusted by over 80,000 businesses worldwide.</p> <p>We built Connecteam for real operators - the people running shifts, jobs, and teams across stores and sites. The kind of work that doesn’t happen behind a desk, and doesn’t have time for messy spreadsheets, scattered group chats, or tools that don’t talk to each other.</p> <p>Connecteam brings daily operations and team communication into one intuitive app - from hiring and scheduling to training, tasks, and day-to-day coordination. It gives teams the clarity and control to run the day, shift after shift, job after job.</p> <p>Backed by $220M+ from Insights Partners, Stripes, and Tiger Global, Connecteam is rapidly expanding worldwide - empowering frontline teams to work smarter, stay connected, and operate with greater efficiency.</p> <p><strong>About The Role:</strong><strong><br></strong><strong><br></strong>The Director of Success will own the post-onboarding stage for our mid-market enterprise and strategic accounts, focusing on driving long-term retention, product adoption, and customer satisfaction. This individual will lead three specialized teams, ensuring that Connecteam’s product is successfully implemented across all levels of large organizations – from the C-suite to frontline employees. The Director will play a critical role in managing customer relationships, optimizing success outcomes, and improving overall customer experience.</p> <p><strong>Key Responsibilities:</strong></p> <ul> <li><strong>Ownership of Post-Onboarding Stage:</strong> Take full responsibility for customer success post-onboarding, driving adoption, retention, and engagement across mid-market and strategic accounts.<br><br></li> <li><strong>Team Leadership:</strong> Manage and mentor three teams focused on ensuring smooth product implementation and customer success across key accounts. Foster a high-performing team environment through clear communication, empowerment, and development.<br><br></li> <li><strong>Customer Retention &amp; Expansion:</strong> Focus on driving retention, gross retention, and expanding customer relationships through strategic and tailored engagement.<br><br></li> <li><strong>Product Adoption &amp; Implementation:</strong> Leverage deep expertise in large-scale product implementation to guide organizations from the C-suite level to the end-user, ensuring seamless integration of Connecteam’s platform into their workflows.<br><br></li> &l