VP Digital Product Management

Company :

Highmark Health

Job Description : 

JOB SUMMARY
                                                                                                          

The VP of Digital Product Management is responsible for the strategy, roadmap, delivery, and ongoing management of a suite of digital products that support our customer and clinician experiences at Highmark Health. The person in this role will lead a team of digital product managers and partner with our omni-channel journey owners to ensure Highmark’s digital experiences are poised to make it easier for people to do business with Highmark, to make it easier for people to manage their health, and to deliver value to our stakeholders, both internal and external. This leader will also partner with our design, technology, and data teams and a variety of external partners to ensure our digital experiences are equally desirable, feasible, and viable.

 

ESSENTIAL RESPONSIBILITIES

• Manage a group of Portfolio Leaders, Digital Roadmap Consultants and Product Management Analysts to drive Living Health Digital Product Management initiatives

• Develop and evolve the Living Health integrated digital platform experience strategy and direct the enterprise Digital Product Management Hub roadmap for alignment to strategic objectives

• Develop and administer a set of product management standards and playbooks, lifecycle management practices, performance evaluation frameworks, structure/process for product business cases, and oversight & governance to ensure consistency of work across Product Management groups across the enterprise

• Actively engage and build relationships with Digital product management groups across the organization and delivery partners in technology, analytics, marketing, and other enterprise groups, to align strategies, leverage resources, and maximize value

• Develop a prioritization and digital roadmap management process to coordinate with Product Managers across the organization and maintain an integrated, end-to-end digital roadmap for the enterprise and manage governance to ensure that all solutions being worked on across the enterprise are aligned to strategic objectives and do not overlap or conflict

• Coordinate with Product Owners within technology to adjust the integrated, end-to-end digital roadmap based on solution feasibility & sequencing

• Evaluate resource capacity (supply & demand) of digital solutions on roadmap to determine resource needs and work with enterprise delivery partners to align on allocation and timing

• Collaborate with Vendor Management, Enterprise Technology and Enterprise Analytics to define a unified vendor selection process, including technical standards, data/integration requirements, and guidelines for partner evaluation, selection, and ongoing management.

• Define Digital product evaluation framework and facilitate the establishment of KPIs/metrics & target goals for each digital product and assess performance of current digital product against that framework

• Direct product lifecycle management practices and work with enterprise partners to create improvement plans to reach targets and inform decisions to scale, maintain, replace, or retire solutions in the portfolio.

• Assess and align overall portfolio to meet current and future customer/clinician needs by considering leading edge technologies and market trends and incorporating the feedback received from solution designers, business stakeholders, software architects, delivery teams, clients, customers and clinicians

• Ensure the implementation and adherence of government regulations, mandates, and process improvement initiatives.

• Perform management responsibilities to including, but not limited to: involved in hiring and termination decisions, coaching and development, rewards and recognition, performance management and staff productivity.

• Plan, organize, staff, direct and control the day-to-day operations of the department; develops and implements policies and programs as necessary; may have budgetary responsibility and authority.

• Other duties as assigned or requested.

 

EDUCATION

Required                                                                                                                            

• Bachelor's Degree in Engineering, Product Design/Management, Bus