Assistant Property Manager - NYC

Headquartered in New York with a nationally-scaled platform, RXR is a 450+ person, vertically integrated investment manager with expertise in a wide array of value creation activities, including acquisitions, asset and portfolio management, property operations, development, construction, leasing, and technological innovation. RXR is an active investor in real estate credit, rental housing, commercial property, and property technology through value-added and opportunistic investment strategies.

SUMMARY:   Responsible for assisting with the management for a Class A, commercial office property with high profile tenants, large amenity offerings, and a retail component. Responsibilities involve a broad range of property management functions, including, but not limited to, budget preparation and execution, building operations, facility maintenance and repair, tenant relations, and project management.     PRINCIPAL RESPONSIBILITIES:  

• Annual Budget 
• Capital Budget 
• Monthly Financial and Asset Reports 
• AR Reports  
• Purchase Orders 
• Certificates of Insurance  
• Property Inspection and Maintenance Programs 
• Establish strong relations with tenant representatives and property personnel 
• Engender superior tenant relations, engagement, satisfaction and retention by maintaining a high-level of involvement with Tenants and through first class customer service, frequent interaction and building events.  
• Use sound judgement and reason to diligently respond to and resolve problems, with a goal of resolving differences where possible and escalate to PM in a timely manner.  
• Analyze tenant requests and assess for systematic issues and opportunities for improvement  
• Respond to tenant needs, ensuring administrative and building technical staff promptly resolve problems 
• Assist Property Manager in the creation and distribution of requests for proposals, service agreements, and purchase orders and in accordance with established RXR policies and procedures 
• Work closely with engineers to manage and evaluate contractors’ performance and adherence to the terms of each agreement 
• Project management and performance oversight 
• Ensure accurate file organization, both electronic and hard, and compliance with company standards 
• Review and recommend approvals for issuance of purchase orders and accurate tracking and payment of vendor invoices.  
• Ensures property personnel and trades are compliant with Building Rules and Regulations, City codes and ordinances, labor regulations and collective bargaining agreements.  
• Coordinates and attends project meetings and reports back to the organization 
• Ensure that services are provided in compliance with policies, procedures, regulations and contractual obligations and standards.  
• Assist in coordinating tenant move-ins and move-outs 
• Responds to vendor queries 
• Monitors and responds to emails, phone calls and texts after business hours. 
• Oversee the daily operations and maintenance of the building; ensuring that they are run in accordance with RXR’s standards and processes 
• Ensure property and its operations remain in compliance with all codes, laws, and environmental concerns 
• Oversee safety and integrity of building systems through staff and or contractors 
• Perform regular tours of the building to ensure proper maintenance and fulfillment of staff, contractor, vendor and tenant responsibilities.  
• Engender superior employee/labor relations 
• Direct and supervise staff as directed by Property Manager  
• Effectively and regularly communicate with Property Manager regarding ongoing projects and activities at the property performed by building staff, tenants and third-party contractors 
• Provide formal supervision to individual employees within a work unit and/or group. 
• Identify training needs, track performance, coach and mentor direct reports.  

 

EXPERIENCE & EDUCATION: 

 

• Bachelor’s level degree in Business or related field,  
• A minimum of one (1) year as an Assistant Property Manager of a Class A high-rise commercial office property.  
• Two to three years of progressively responsible related experience in a commercial property, tenant management or hospitality setting; or any combination of education, training and experience, which provides the required knowledge, skills, and abilities to perform the essential functions of the job. 
• Must be strong in Excel and proficient in Microsoft Outlook, Word, and Office 365 
• RPA, FMA, LEED and related designations preferred  
• Computer Skills: Microsoft Excel, Word, Outlook, Office 365, Kardin, Angus, Avid, Yardi, CCTV & ACS Software.