Director of Service & Learning - Food and Beverage

Description

Director of Service & Learning – The Clubs of Cordillera Ranch

Full-Time | Boerne, TX 78006
Private, Member-Only Club

Are you a visionary hospitality leader passionate about shaping culture, inspiring excellence, and elevating every guest and team member interaction? Do you thrive in environments where luxury is defined by authenticity, emotional connection, and precision? If so, we invite you to apply for the Director of Learning & Service at The Clubs of Cordillera Ranch.

About The Clubs of Cordillera Ranch

Set against the backdrop of the Texas Hill Country, The Clubs of Cordillera Ranch is a one-of-a-kind private club that offers world-class amenities—from a Jack Nicklaus Signature Golf Course to award-winning dining, spa, tennis, and fitness experiences. We are committed to delivering exceptional, heartfelt service rooted in excellence, authenticity, and connection. Our club culture is inspired by the highest standards in hospitality.

Position Overview: Director of Learning & Service

As a member of the senior leader of the team, the Director of Learning & Service is responsible for cultivating a culture of luxury service, professional development, and continuous improvement. This role champions our service values across F&B, blending classic hospitality with modern innovation. The position will design and implement training strategies that reflect global luxury benchmarks while embracing our club’s unique identity and culture.

This individual also plays a hands-on operational leadership role in all front-of-house performance, training execution, and member service excellence—ensuring that daily operations reflect the same values instilled through learning and development.

Requirements

• Design and lead a holistic learning and development strategy that supports our service mission.
• Integrate service philosophies from industry leading standards into training initiative.
• Collaborate with department heads—especially F&B and Member Services—to align learning outcomes with operational goals and member experience standards.

Curriculum Development & Delivery

• Lead and facilitate New Hire Orientation, instilling core values and service expectations from day one.
• Develop custom content for onboarding, leadership development, technical training, and service enhancement.
• Incorporate storytelling, etiquette, anticipatory service, and local cultural immersion into all programs.
• Utilize modern learning tools—digital platforms, microlearning, and immersive simulations—to drive retention and engagement.

Culture & Service Excellence

• Champion a culture of emotional intelligence, curiosity, and hospitality excellence.
• Facilitate workshops that elevate team member confidence, leadership presence, and service storytelling.
• Promote warmth, generosity, and authentic member connections as cornerstones of club culture.

Operational & Front-of-House Leadership

• Hire, train, and supervise all front-of-house personnel.
• Set and implement work schedules for FOH staff, events, and comfort stations to ensure excellence in execution.
• Manage table service standards and uphold consistency with established SOPs and training manuals.
• Conduct monthly inventories and control beverage and labor costs; maintain liquor cost control and implement recipe standards.
• Order all alcoholic beverages and assist with pricing strategies for menu items.
• Ensure compliance with Health regulations and maintain highest levels of cleanliness and sanitation throughout all FOH areas.
• Maintain FOH equipment and systems.
• Oversee event execution and support planning for tournaments and member functions.

Quality Assurance & Standards Integration

• Conduct regular service audits and simulations to evaluate performance and consistency.
• Coach leaders and teams to close service gaps and elevate member satisfaction.
• Guide the team in preparation for internal assessments, external reviews, and recognition programs.

Talent Development & Succession Planning

• Establish Train-the-Trainer programs to scale learning across departments.
• Mentor emerging leaders through structured growth paths, coaching, and certification programs.
• Design internal recognition and certification models aligned with international luxury standard