2nd Line OPS Technician - CCB-CCM

Join Our Team as a Pega 2nd Line Operations Engineer!

Are you a tech-savvy professional with a passion for maintaining seamless IT operations? We're looking for a talented 2nd Line OPS Technician - CCB-CCM to join our dynamic team. As a 2nd Line OPS Technician, you'll play a crucial role in supporting operational activities and ensuring the health and availability of critical business applications.

What You'll Do:

• Perform routine checks to ensure critical business applications are running smoothly and report any issues.
• Monitor alerts, handle tickets, and escalate critical issues to meet SLA and KPI requirements.
• Track application performance, identify basic issues, and notify specialists for resolution.
• Assist in cloud capacity checks and follow cost-management practices.
• Generate basic reports and dashboards under supervision.
• Execute pre-defined scripts and monitoring processes to ensure operational reliability.
• Maintain Grafana dashboards by updating data sources or configurations.
• Provide basic troubleshooting support and escalate complex issues to senior team members.
• Participate in system startups, configurations, and maintenance tasks under supervision.
• Assist during critical incidents to support service restoration and ensure system stability.
• Support improvements in cloud-based monitoring frameworks as instructed.

What We're Looking For:

• Graduation degree in technology or a related field.
• Proficiency in Unix/Linux and Shell Scripting.
• Adequate knowledge of SQL/PL-SQL.
• Working knowledge of AWS services (EKS, RDS, EC2, S3, ASG).
• Familiarity with Kubernetes concepts and DevOps tools (Terraform, ArgoCD, Nexus, GitHub, Jenkins, Splunk).
• Basic knowledge of Web Services (SOAP and REST APIs), Tomcat, WebLogic, Core Java, ITIL, Telecom Basics, Python, and PowerBuilder.
• Experience with oneITSM (Global Remedy) or TTWOS.
• Proficient in written and verbal English.

Why Join Us?

• Innovative Environment: Work with cutting-edge technologies and be part of a forward-thinking team.
• Career Growth: Opportunities for professional development and career advancement.
• Collaborative Culture: Join a supportive and collaborative team that values your input and expertise.

If you're ready to take your IT career to the next level and make a real impact, apply now and become a key player in our success story!

#_VOIS