Customer Service Representative

Customer Service Representative at Providence St. Jude Medical Center, Fullerton, CA. This position is Part time and will work 8-hour, Day shifts.

Providence St. Jude Medical Center in Fullerton, CA was designated as a Magnet organization in 2015 and 2020 by the ANCC Magnet Recognition Program. This prestigious designation recognizes excellence in nursing services. In April 2025, Providence St. Jude Medical Center is applying for redesignation.

In addition, we are recognized as a top regional hospital in 9 types of care by U.S. News & World Report and listed among the top 20 in Newsweek’s America’s Best-In-State Hospitals for California, is celebrated for its excellence in surgical and clinical care by Healthgrades.

Customer Service: Delivering best in class service to all patients and clients with professional and proactive approach. Maintain a professional appearance following the organizational dress guidelines. Use the key points of service (Welcome/Greet, Respect, Engage, Assist, Transition/Thank) with every interaction. Use the 12 (I) Pledges as a guide to serve clients/patients as well as interacting with coworkers and Administrative team. Fulfill the daily functions of placing reminder calls regarding upcoming appointments; accurately scheduling appointments upon a client's request; proactively anticipate the needs of a client; actively checking voicemail and returning the call within 24 hours; and partner with the appropriate resource when assistance is needed. Complete daily task list and update on Box.

Providence caregivers are not simply valued – they’re invaluable. Join our team at St. Jude Medical Center and thrive in our culture of patient-focused, whole-person care built on understanding, commitment, and mutual respect. Your voice matters here, because we know that to inspire and retain the best people, we must empower them.

Required Qualifications:

• Experience with computer data entry, basic Microsoft Word and Excel.
• Sales or Retail Experience.

Preferred Qualifications:

• Bachelor's Degree
• Experience working for a wellness center.

Why Join Providence? 

Our best-in-class benefits are uniquely designed to support you and your family in staying well, growing professionally, and achieving financial security. We take care of you, so you can focus on delivering our Mission of caring for everyone, especially the most vulnerable in our communities.

At Providence, our strength lies in Our Promise of “Know me, care for me, ease my way.” Working at our family of organizations means that regardless of your role, we’ll walk alongside you in your career, supporting you so you can support others. We provide best-in-class benefits and we foster an inclusive workplace where diversity is valued, and everyone is essential, heard and respected. Together, our 120,000 caregivers (all employees) serve in over 50 hospitals, over 1,000 clinics and a full range of health and social services across Alaska, California, Montana, New Mexico, Oregon, Texas and Washington. As a comprehensive health care organization, we are serving more people, advancing best practices and continuing our more than 100-year tradition of serving the poor and vulnerable.

The amounts listed are the base pay range; additional compensation may be available for this role, such as shift differentials, standby/on-call, overtime, premiums, extra shift incentives, or bonus opportunities.

Providence offers a comprehensive benefits package including a retirement 401(k) Savings Plan with employer matching, health care benefits (medical, dental, vision), life insurance, disability insurance, time off benefits (paid parental leave, vacations, holidays, health issues), voluntary benefits, well-being resources and much more. Learn more at providence.jobs/benefits.

Applicants in the Unincorporated County of Los Angeles: Qualified applications with arrest or conviction records will be considered for employment in accordance with the