Director, Engineering Strategy & Technical Communications

About Zscaler

Serving thousands of enterprise customers around the world including 40% of Fortune 500 companies, Zscaler (NASDAQ: ZS) was founded in 2007 with a mission to make the cloud a safe place to do business and a more enjoyable experience for enterprise users. As the operator of the world’s largest security cloud, Zscaler accelerates digital transformation so enterprises can be more agile, efficient, resilient, and secure. The pioneering, AI-powered Zscaler Zero Trust Exchange™ platform protects thousands of enterprise customers from cyberattacks and data loss by securely connecting users, devices, and applications in any location. 

Named a Best Workplace in Technology by Fortune and others, Zscaler fosters an inclusive and supportive culture that is home to some of the brightest minds in the industry. If you thrive in an environment that is fast-paced and collaborative, and you are passionate about building and innovating for the greater good, come make your next move with Zscaler. 

Our Engineering team built the world's largest cloud security platform from the ground up, and we keep building. With more than 100 patents and big plans for enhancing services and increasing our global footprint, the team has made us and our multitenant architecture today's cloud security leader, with more than 15 million users in 185 countries. Bring your vision and passion to our team of cloud architects, software engineers, security experts, and more who are enabling organizations worldwide to harness speed and agility with a cloud-first strategy.

We are looking for a Director, Engineering Strategy & Technical Communications to join our fast growing engineering organization and be responsible for ensuring we have a holistic strategy and actionable roadmap for cloud reliability and communicate with our internal and external stakeholders on releases and incidents, and lead key initiatives that drive more customer focus and faster velocity across the R&D organization. Reporting to the VP of Engineering Strategy, Planning & Analytics you will be responsible for:

• Drive the proper engagement across PM and engineering to ensure we have a holistic plan and roadmap re: our Reliability, Availability, Security, and Stability initiatives
• Own development of communications of our progress on that plan for both internal and external stakeholders
• Improve our Trust post process, including templatizing posts, ensuring quality updates are provided in a timely manner, and driving usage by GTM teams and customers
• Drive and improve our Root Cause Analysis documents (RCAs) after any incident - be responsible for the completeness, quality, actionability, and sign-off of RCAs shared with customers
• Program manage key cross-functional priorities spanning across Engineering, Product, and/or Global Customer Success
• Program manage and drive follow-through on time-sensitive, critical actions related to incidents, bugs, or overall cloud resilience
• Develop a consistent process for how we deliver customer communications for releases, escalations, and executive updates

What we are looking for (Minimum Qualifications):

• 10+ years of experience: Proven track record in leading teams in business operations, process, strategy & planning within more technical domains.
• Background in Security and/or Networking technologies.
• Deep expertise in customer-facing roles and in working across cross-functional teams to develop a holistic strategy that enhance customer value.
• Ability to define a vision and build and rally a team around a shared vision. Clearly articulate challenges and present holistic, thoughtful solutions at the necessary depth across both working teams and senior leadership. Effective translator between technical and business teams. Craft compelling narratives and presentations that effectively communicate progress and impact to both internal and external audiences.

What we are looking for (Preferred Qualifications):

• Ability to seek out information, solve conceptual problems, corral resources, and lead collective efforts to drive progress.
• Understanding of high-level business landscape including key strategic priorities and competitive marketplace, with established track record of connecting strategy to execution.
• Ability to collaborate working across internal and external teams to understand nuances to problems and a knack for bringing people together to drive a single, coordinated effort to solutioning.

This role is preferred to be based at our headquarters in San Jose, CA but the team is also open to remote options.

#LI-remote

#LI-AZ2

Zscaler’s salary ranges are benchmarked and are determined by role and level. The range displayed on each